ShepHyken

MAY 26, 2023

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. One key element is gamification, which incorporates game-like features such as challenges, leaderboards, and achievements into loyalty programs.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

CSM Magazine

DECEMBER 22, 2023

These eye-catching marketing strategies can make a significant impact on the consumer by grabbing attention, reinforcing brand recognition, or inviting interaction with a product or service. In this article, we will explore some creative marketing strategies that utilize OOH solutions to acquire new customers and elevate brand awareness.

Connections 52

Connections Strategy Marketing Gamification 52

BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. We’ll also help you narrow down your target audience and determine which platforms can help boost your brand and get more followers. Promote content created by your followers with branded hashtags.

Social Media 85

Social Media Brands Video Entertainment 85

Lithium

JANUARY 28, 2020

Digital Trends for 2020 Every Brand Should Know. Measure the Impact of Your Community. Gamification. Gamification Best Practices from 3 Leading Brands. Gamification: Turning Rewards and Recognition into Brand Engagement. How Online Communities Improve Every Stage of the Customer Journey.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

Digital Trends for 2020 Every Brand Should Know. Measure the Impact of Your Community. Gamification. Gamification Best Practices from 3 Leading Brands. Gamification: Turning Rewards and Recognition into Brand Engagement. How Online Communities Improve Every Stage of the Customer Journey.

Resources 52

Resources Gamification Measurement Customer Journeys 52

CSM Magazine

MAY 22, 2024

New and tenured agents receive personalized learning journeys with simulation training and gamification, real-time performance feedback, and hyper-targeted simulation coaching with the ability to track their skill-building progress. For more information, visit www.zenarate.com.

Contact Center 52

Contact Center Report Gamification Healthcare 52

SurveySensum

SEPTEMBER 21, 2023

But there’s a vital step between wanting to retain customers and actually measuring your success – that’s where the Customer Retention Rate comes in. The customer retention rate measures how well a business retains customers over time, assessing its ability to prevent churn or customer switching. But what is it exactly?

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

ProProfs Chat

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. Before turning into global names, brands like Starbucks and Amazon might have faced the same challenge. Many studies have shown that investing in your brand advocates will yield more revenue in the long-run. 63% of millennials have similar brand loyalties as their parents.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

NobelBiz

FEBRUARY 27, 2024

When a call center operates efficiently, it not only reflects well on the immediate interaction but also enhances the overall perception of the brand. First Call Resolution (FCR) : This metric measures the ability of agents to resolve customer queries or issues on the first call.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Michelli Experience

JANUARY 17, 2017

Game theory obviously plays a role in “gamification” of mobile apps, online contests, or even the creation of buying incentives. And the running app Nike+ Run Club challenges sports enthusiasts to measure themselves against others.”. The Spanish bank BBVA lets customers perform tasks to promote the use of internet banking.

Customer Experience 100

Customer Experience Gamification Banking Sports 100

BirdEye

JUNE 15, 2023

Many leading brands like Tesla, Dropbox, and Airbnb successfully use refer-a-friend programs to grow revenue. Automation guarantees that your referral program gets in front of customers who will most likely share your brand. Also, be sure to use intuitive software.

Sales 87

Sales Social Media Gamification Brands 87

ShepHyken

FEBRUARY 18, 2024

In addition, there are several descriptions of programs from rockstar brands you will recognize. These are companies who also have significant brand loyalty. I haven’t seen an article about “gamification” in quite some time. This article has some findings that support that, if not make an even stronger case.

Customer Service 62

Customer Service Net Promoter Score Loyalty Programs Gamification 62

Retently

APRIL 18, 2024

Knowing this is important because loyal customers are often repeat buyers and will likely spread good word-of-mouth about the brand, bringing in more customers. It tells you how likely customers are to recommend your product or service – a key indicator for boosting both customer satisfaction and brand advocacy.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Lithium

DECEMBER 21, 2020

Don’t forget, Khoros Kudos nominations are open until July 31st , don’t miss out on your chance to show off how your brand delivers world-class digital customer experiences. Who wants to talk about Bonus Points and Gamification? Looking for new ways to measure impact, and reward top contributors ? Atlas Discussions.

Gamification 52

Gamification Feedback Measurement Engagement 52

DCX

SEPTEMBER 15, 2024

Download the Free Guide The Future is Prevention Neko Health , a Swedish startup founded in 2018, is on a mission to transform healthcare from reactive to proactive through advanced technology and preventive measures. Brand consistency : Keeping brand experiences consistent across traditional and metaverse platforms is key.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

Lithium

JULY 8, 2020

Don’t forget, Khoros Kudos nominations are open until July 31st , don’t miss out on your chance to show off how your brand delivers world-class digital customer experiences. Who wants to talk about Bonus Points and Gamification? Looking for new ways to measure impact, and reward top contributors ? Atlas Discussions.

Gamification 52

Gamification Feedback Measurement Engagement 52

Playvox

JANUARY 13, 2022

In that same poll, 86% of respondents said they expect brands to offer multiple options and flexible times for interacting with their customer service teams. Traditional quality assurance measures are good but by the time an issue is revealed, your customer experience has likely already paid the price. Gamification.

Contact Center 52

Contact Center Gamification Training Social Media 52

Optimove

SEPTEMBER 28, 2023

With millions of viewers worldwide, tens of thousands in the stadiums, and projected spending in the billions, this tournament offers a golden opportunity for operators and brands. Look at logins and email openings to measure how engaged those players are.   Mega sporting event?

Sports 52

Sports Gamification Examples Marketing 52

CSM Magazine

MARCH 5, 2024

Gamification elements, rewards, and social features can motivate patients to continue their treatment plans and adopt healthy behaviors. Branding and user experience: align with your hospital or practice’s branding and create a familiar, user-friendly patient experience.

Engagement 52

Engagement Healthcare Hospitality Gamification 52

BirdEye

NOVEMBER 20, 2023

This strategy transforms satisfied customers into brand champions who actively refer new business. Ambassador’s major benefits include: Robust affiliate management features Flexible reward structures Scalable for businesses of all sizes Customizable to match brand aesthetics Omnichannel referral tracking 5.

Software 64

Software Marketing Multi-Channel e-support 64

SurveySensum

SEPTEMBER 15, 2023

Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business. It uses gamification to encourage participation and gather valuable insights from B2B clients.

B2B 52

B2B Tools Feedback Comparison 52

Beyond Philosophy

APRIL 6, 2016

Simply put, competitive benchmarking can move a company out of its comfort zone and into measurable improvement and action. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.

Gamification 60

Gamification How To Wireless Loyalty Programs 60

Beyond Philosophy

APRIL 6, 2016

Simply put, competitive benchmarking can move a company out of its comfort zone and into measurable improvement and action. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.

Gamification 60

Gamification How To Wireless Loyalty Programs 60

Kitewheel

JULY 27, 2020

This brand loyalty is reinforced by an ongoing positive relationship between a customer and a business and damaged by poor experiences. Customer loyalty does not only motivate customers to choose one business over another, but loyal customers often recommend their favorite brands to family and friends.

Loyalty Programs 52

Loyalty Programs Loyalty Rewards Programs Gamification 52

NobelBiz

APRIL 18, 2022

Call center efficiency considers a measure that blends quality, productivity and business goals. They are the ones that defend your brand on a daily basis, and they “are” the brand for the customers. CSAT -Customer Satisfaction: the most common method of measuring customer satisfaction. What is call center efficiency?

Call Center 52

Call Center Contact Center How To Gamification 52

Lumoa

FEBRUARY 9, 2023

If you want to know, how B2C CX is different from B2B CX, check: this insightful article, written by Lynn Hunsaker “ The big difference between B2B customer experience and B2C ” in MarketingMag Brand Experience Brand experience is how you design, see and want your customer experience to be. So why should you care?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SurveySensum

FEBRUARY 22, 2024

By prioritizing these measures, organizations can cultivate a positive onboarding experience that not only boosts employee engagement but also contributes to long-term retention. The gamification element adds an extra layer of excitement. You need to measure and track the improvements too. Yes, you heard it right.

Employee Experience 52

Employee Experience Strategy Net Promoter Score Policies 52

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights. What Does Gamification Have To Do With Performance?

Innovation 40

Innovation Gamification Management Comparison 40

Retently

APRIL 5, 2024

Understanding Retail Customer Experience Customer experience in retail refers to the perception and sentiment of shoppers toward a brand throughout their journey – from the first point of contact to post-purchase interactions. Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness.

Retail 78

Retail Engagement Strategy Customer Experience 78

SurveySensum

OCTOBER 12, 2023

Qualtrics Qualtrics is the second InMoment alternative that specializes in collecting, analyzing, and acting on customer, employee, product, and brand experience data. Best Features The platform uses gamification to enhance user experience Track important metrics like NPS, CSAT, CES , and many more.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

SurveySensum

NOVEMBER 10, 2023

Measure and improve customer satisfaction by collecting user opinions and addressing their concerns. Gather valuable insights into how users perceive your brand – are they happy or dissatisfied with their interactions with your website? Customization: Check if the tool allows for customization to match your business’ branding.

User Experience 52

User Experience Tools Feedback Analysis 52

Optimove

AUGUST 25, 2022

With billions watching around the globe, more than a million fans in the stadiums, dozens of billions of dollars in projected spend, it’s clear this tournament represents an opportunity for operators and brands. Look at logins and email openings to measure how engaged those players are. . Make the 2 nd bet a goal.

Sports 52

Sports Gamification Examples Data 52

NobelBiz

JUNE 5, 2023

Measuring the Success of your contact center lead generation program Tracking campaign performance and analyzing results can be time-consuming and complicated. If you want to learn more about defining specific KPIS and measuring CRM success, you can find more information in this article. Watch the free on-demand webinar here.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Oracle

MARCH 16, 2020

Meet Arcade, a Dallas-based software company that creates gamification tools to incentivize engagement, motivation, and fun in the workplace. “What we have seen by talking to retailers and brands is that the store and shelf is the one place that they don’t have data on. “How do you measure customer experience?

Retail 60

Retail Innovation Net Promoter Score Effort Score 60

ProProfs Chat

APRIL 25, 2019

Loyalty bonuses, gamification, user-generated content are simple but effective tools you can use to increase customer retention. Related Read: Creating and Sending a Net Promoter Score Survey to Measure Customer Loyalty. . # Build a Customer Loyalty Program. Nothing makes customers stay more than providing them with additional value.

Customer Retention 66

Customer Retention Net Promoter Score How To Social Media 66

ProProfs Chat

SEPTEMBER 17, 2021

Hence, your happy customers talk good about you, leading to an increase in your brand image. It ensures that you know your employees’ pulse at every stage of their experience with your brand. Define the parameters and measure them on a short-term as well as long-term basis. Share Customer Feedback with Your Employees.

Employee Experience 52

Employee Experience Gamification e-support Survey 52

SurveySparrow

JANUARY 26, 2021

Share a company brand video, and the links to the company social media handle, to give them a sneak peek into your company culture and people. Try SurveySparrow’s Employee Onboarding surveys to measure how satisfied they are with the Employee Onboarding Journey. Set Regular Expectations: Be clear and precise.

Culture 98

Culture e-support Employee Engagement Gamification 98