Optimove

JANUARY 6, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaways Retention: Brands can have between 15% to 60% of monthly customers only be one-time buyers. Read more about gamification in marketing. Read more about how to benefit from Omnichannel Marketing.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. Read more about AI-orchestrated gamification here.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI orchestration, gamification can be personalized in real-time.

Gamification 64

Gamification Multi-Channel Sports Social Media 64

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI-journey orchestration, gamification can be personalized in real-time.

Gamification 59

Gamification Multi-Channel Sports CRM 59

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. This affects everyone.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

TechSee

SEPTEMBER 29, 2020

Contact center leadership must think strategically and find sustainable call center cost reduction strategies that do not compromise the quality and efficiency of the brand’s service. Agents can be assigned to different channels, such as voice, email, chat, and social media. Reduce second-time calls with better FCR.

Call Center 196

Call Center Self Service Strategy Contact Center 196

Calabrio

OCTOBER 15, 2019

The ONE Awards celebrate customers finding innovative ways to meet growing customer and workforce demands, improve employee engagement and satisfaction, and ultimately enrich human interactions with their brand. THE ONE AWARDS WINNERS. More than half of Idaho Central’s agents maintain a perfect attendance record. The Engager – Blue Ridge.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Alida

APRIL 5, 2017

Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. Realize that people do have other choices.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

Optimove

NOVEMBER 15, 2022

Recent estimates tell us that there are around 68 million Gen Z’ers in the United States, 74% of which are willing to spend more with a brand that delivers a great customer experience. In short, brands have to be vocal about their values and principles all while backing them up with actions. Tip #5: Make it social. Even better?

Tips 105

Tips Gamification Engagement Marketing 105

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

ShepHyken

NOVEMBER 29, 2019

This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. Support experience, overall experience, company culture, quality of product/service, are the major factors that decide how your brand makes the customer feel. Use social media as a forefront of customer service.

Technology 106

Technology Customer Experience Social Media Multi-Channel 106

CSM Magazine

OCTOBER 21, 2024

Music that matches the pace of your brand (so maybe skip the techno at 10 a.m. Gamification can work wonders here too. 91% of consumers reportedly prefer shopping with brands that offer personalized recommendations, and 77% are willing to pay more for personalized services – the stats certainly speak for themselves.

Retail 52

Retail Engagement Customer Experience Tips 52

BirdEye

MARCH 29, 2024

According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. Introduce your brand Instagram Stories is an ideal channel to post content that can incite engagement and humanize your brand for the audience. Here’s an example: 3.

Social Media 109

Social Media Video Guidelines Sales 109

Lithium

FEBRUARY 28, 2023

There is Meta, the brand, and there is the all-encompassing term, metaverse, which essentially means multiple worlds enabled through augmented and/or fully virtual experiences, where people can interact, work, play and more. Brands and communities looking to build here, will start as all communities do, around a sense of collective meaning.

Social Media 93

Social Media Gamification Fashion Entertainment 93

BirdEye

JUNE 15, 2023

Many leading brands like Tesla, Dropbox, and Airbnb successfully use refer-a-friend programs to grow revenue. Automation guarantees that your referral program gets in front of customers who will most likely share your brand. Also, be sure to use intuitive software. The best refer-a-friend campaigns are simple to join.

Sales 98

Sales Social Media Gamification Brands 98

Optimove

MARCH 3, 2025

Gamification to Increase Player Engagement Gamification introduces elements of fun and competition that can significantly boost engagement and are among the best player retention strategies. Players who feel they belong to a community are more likely to stay loyal to the platform. Download Now 10.

Strategy 52

Strategy Gamification Loyalty Innovation 52

Optimove

FEBRUARY 12, 2025

The Big Picture: Post-holiday customer retention strategies go beyond driving immediate salestheyre about fostering long-term relationships and building brand loyalty. By crafting specific journeys for one-time customers, brands can increase the likelihood of turning them into loyal, repeat shoppers. #

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Optimove

SEPTEMBER 16, 2024

lottery brands to stay competitive. Implement gamification and loyalty programs for deeper player engagement. Embracing Digital Transformation European lotteries have been early adopters of digital marketing, with many investing heavily in mobile apps, social media platforms, and personalized player experiences.

Gamification 52

Gamification Marketing Loyalty Programs Social Media 52

SurveySensum

JANUARY 16, 2025

Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. It allows the gamification of sending surveys. Customization options are limited when it comes to designing branded surveys to include logos, brand design elements, etc.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

LiveChat

JANUARY 23, 2020

I think about the brands behind them. All of them are associated with brands that carefully created them for you to think about in very specific ways. Those brands are the reasons why you choose one product over another. The way brands communicate with people has been continually changing over the last decade or so.

Brands 69

Brands Gamification Groups Feedback 69

CSM Magazine

JUNE 27, 2023

Businesses and groups may now use events to interact with their target audience, build brand recognition, and leave a lasting impression. By fostering, an integrated and immersive experience, branding and identity are essential to attaining these goals. Define Your Brand To begin, consider the core of your company or organisation.

Brands 52

Brands Management Social Media Gamification 52

ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. They may also be more inclined to recommend the brand to others, further increasing the company’s customer base. They are also responsible for problem-solving, and social behavior.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

ProProfs Chat

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. Before turning into global names, brands like Starbucks and Amazon might have faced the same challenge. Many studies have shown that investing in your brand advocates will yield more revenue in the long-run. 63% of millennials have similar brand loyalties as their parents.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Real-time feedback and coaching can separate successful brands from mediocre ones by helping agents identify and correct issues as they arise.

Contact Center 84

Contact Center Gamification Training Chatbots 84

Lithium

MAY 7, 2024

Marketing Khoros Social Media Management Fresh Features - Episode 4 Check out the latest product release for Khoros’ Social Media Management. 2024’s top social media trends: How social listening maximizes their potential 2024’s social media marketing landscape focuses on one guiding principle: prioritization.

Self Service 52

Self Service Social Media Gamification Customer Care 52

Playvox

MARCH 21, 2024

Let’s face it — no one contacts your contact center to tell the person who answers the phone, text, or chat to tell your organization that they love your brand, service, or product. Unhappy agents may struggle to maintain a positive tone during interactions, whether those are via phone, text, SMS, or even social media.

Strategy 90

Strategy Contact Center Multi-Channel Social Media 90

Influitive

JUNE 2, 2015

In the program’s online hub, advocates see “challenges” that ask them to do things like provide referrals, complete surveys, share Code42’s content on social media and—of course—write product reviews. “We Our IT customers love the gamification aspects in our hub,” said Angela. Stand back.

B2B 72

B2B Tips Gamification Study 72

InteractionMetrics

FEBRUARY 20, 2025

A high NPS means happy customers who are eager to spread the word about your business, fueling growth and strengthening your brand reputation. Encouraging them to leave online reviews or share their experiences on social media can amplify positive word-of-mouth and attract new customers. Leverage social media surveys.

NPS 52

NPS Net Promoter Score Strategy How To 52

Lithium

DECEMBER 10, 2019

Here at Khoros, we have the benefit of working with more than 2,000 global brands on their digital marketing, care, and community strategies, and we’ve aggregated that experience into top trends every brand should know in 2020. One way to increase community engagement is to apply extrinsic motivation strategies like gamification.

Trends 52

Trends Customer Engagement Engagement Gamification 52

ProProfs Chat

SEPTEMBER 20, 2019

It weakens the roots of even a great business and well-known brand. . Customers have to escalate the issue and resort to social media channels when they feel the brand does not take their request seriously by responding on time. . Builds Better Brand Equity. Let’s take an example to understand this better. .

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

ProProfs Chat

APRIL 25, 2019

Loyalty bonuses, gamification, user-generated content are simple but effective tools you can use to increase customer retention. When a customer feels a sense of ownership and belonging with the brand, they are likely to maintain their association with the company for a longer time. . # Build a Customer Loyalty Program.

Customer Retention 66

Customer Retention Net Promoter Score How To Social Media 66

Optimove

NOVEMBER 2, 2022

Retail brands are already planning a flood of emails around the matches. Additionally, the use of interactive promotional messages – like an offer reveal or the gamification of email content will further increase email interaction and engagement and play into the overall theme of the biggest international sporting event. #3

Tips 52

Tips Multi-Channel Social Media Sports 52

Retently

APRIL 5, 2024

Understanding Retail Customer Experience Customer experience in retail refers to the perception and sentiment of shoppers toward a brand throughout their journey – from the first point of contact to post-purchase interactions. Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness.

Retail 78

Retail Engagement Strategy Customer Experience 78

CSM Magazine

JULY 4, 2019

The modern consumer expects to be able to interact with your brand across multiple channels. From self-service to social media and automated chatbots, you have a plethora of opportunities to provide your customer with an amazing CX. Join leading CS experts: Anders Holmberg, Head of Strategic Gamification, Gucci.

Self Service 45

Self Service Customer Service Gamification Social Media 45

Comm100

SEPTEMBER 22, 2016

Starbucks is able to succeed as a global brand, operating in over 23,000 locations worldwide, because of their keen focus on the customer experience. How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. Join author Joseph A. Loyalty 3.0:

Customer Service 100

Customer Service Case Study Gamification Culture 100

SurveySensum

SEPTEMBER 21, 2023

Here’s how you can do it: Know Your Customers: Collect feedback on their purchase history, browsing habits, and social media interactions. Real-Life Brand Example: Disney+ Disney+ is a prime example of how personalization transforms customer experience. How to Calculate Customer Retention Rate? Real-Life Example: Apple Inc.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52