TechSee

SEPTEMBER 29, 2020

Contact center leadership must think strategically and find sustainable call center cost reduction strategies that do not compromise the quality and efficiency of the brand’s service. The Best Call Center Cost Reduction Strategies. Reduce second-time calls with better FCR. Use automation as a force multiplier.

Call Center 196

Call Center Self Service Strategy Contact Center 196

Optimove

SEPTEMBER 16, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: Understanding how European lotteries leverage digital strategies and personalization is crucial for U.S. lottery brands to stay competitive. Key Takeaways: Embrace mobile-first and digital strategies to engage modern players. In markets like the U.K.,

Gamification 52

Gamification Marketing Loyalty Programs Social Media 52

CSM Magazine

DECEMBER 22, 2023

Businesses today are confronted with a challenge: creating a marketing strategy that will stand out in an age of short attention spans and constant noise. In this article, we will explore some creative marketing strategies that utilize OOH solutions to acquire new customers and elevate brand awareness.

Connections 52

Connections Strategy Marketing Gamification 52

SurveySensum

SEPTEMBER 21, 2023

And now comes the strategies to enhance your CRR. 9 Strategies to Improve Customer Retention Rate By implementing these 9 strategies you can definitely improve your retention rate: 1. Real-Life Brand Example: Disney+ Disney+ is a prime example of how personalization transforms customer experience.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

Happy or Not

AUGUST 21, 2024

A striking 79% of consumers report a strong relationship with their favorite brands, whether through memberships, loyalty programs, or branded subscriptions. CX programs build brand loyalty for you Everyone wants to be heard. These loyalty avenues pay off, enabling customers to deepen their loyalty and investment.

Loyalty 36

Loyalty Strategy Retail Gamification 36

Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. Enhancing the In-Store Journey A customer’s journey within a store is like a combo of senses and choices carefully designed to create a lasting impression of your brand.

Retail 78

Retail Engagement Strategy Customer Experience 78

Alida

APRIL 5, 2017

Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. Realize that people do have other choices.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

Optimove

SEPTEMBER 3, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: With stricter requirements from mailbox providers, marketers must now demonstrate agility, both technically and creatively, to maintain inbox placement and drive engagement.

eBook 52

eBook Gamification Policies Guidelines 52

Experience Investigators by 360Connext

JUNE 22, 2021

The relationship between a brand and its customers is like any other relationship. Those are important parts of the customer journey, but the overlooked opportunities may lie in the customers who are drifting away from the brand due to neglect. Before you can develop a strategy around at-risk customers, you first need to identify them.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Optimove

NOVEMBER 15, 2022

As ever-increasing numbers of this generation complete higher education and take their first steps into the workforce, mobile marketers without a robust Gen Z-focused strategy won’t make it. In short, brands have to be vocal about their values and principles all while backing them up with actions. Tip #1: Make it personal. Even better?

Tips 105

Tips Gamification Engagement Marketing 105

SurveySparrow

FEBRUARY 22, 2024

This not only helps in retaining customers but also turns them into advocates for your brand. For example, you could automate emails to welcome new customers, thank them for their purchases, or re-engage with those who haven’t interacted with the brand recently. Eventually, it can foster loyalty and encourage repeat business.

Customer Retention 52

Customer Retention Software Gamification e-support 52

ShepHyken

MAY 26, 2023

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. One key element is gamification, which incorporates game-like features such as challenges, leaderboards, and achievements into loyalty programs.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

SurveySensum

FEBRUARY 22, 2024

And creating an effective Employee Experience Strategy is the perfect approach to it. Say no more — This article delves into the 4 pillars of the employee experience strategy that will help you build the foundation of an exceptional employee experience. What is an Employee Experience Strategy? But how to do that?

Employee Experience 52

Employee Experience Strategy Net Promoter Score Policies 52

CSM Magazine

DECEMBER 12, 2019

Some of the things that make the great leaders of our world are fast thinking and reacting, betting right on expected values, and envisioning long-term strategies. Decision trees have many applications, from analyzing brand expansion opportunities to resource allocation for a product’s marketing campaign.

Training 52

Training Tools Gamification Strategy 52

BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. We’ll also help you narrow down your target audience and determine which platforms can help boost your brand and get more followers. Promote content created by your followers with branded hashtags.

Social Media 88

Social Media Brands Video Entertainment 88

COPC

APRIL 1, 2024

Over the past two decades, numerous strategies and tools have developed. Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification.

Customer Experience 91

Customer Experience Contact Center Gamification Chatbots 91

Optimove

DECEMBER 7, 2023

Why It Matters: Understanding the dynamics of customer behavior is the key to creating Customer-Led Marketing strategies that drive retention. The Big Picture: The holiday season is a crucial period for consumer brands, characterized by a significant boost in sales and an influx of both new and existing customers. And that’s a wrap!

Loyalty 75

Loyalty How To Gamification Policies 75

Lithium

JANUARY 28, 2020

Digital Trends for 2020 Every Brand Should Know. 4 Steps to Building a Killer Digital Customer Experience Strategy. Gamification. Gamification Best Practices from 3 Leading Brands. Gamification: Turning Rewards and Recognition into Brand Engagement. Community Growth. Engagement.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

Digital Trends for 2020 Every Brand Should Know. 4 Steps to Building a Killer Digital Customer Experience Strategy. Gamification. Gamification Best Practices from 3 Leading Brands. Gamification: Turning Rewards and Recognition into Brand Engagement. Community Growth. Engagement.

Resources 52

Resources Gamification Measurement Customer Journeys 52

CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. Turn Contact Centre Representatives Into Brand Ambassadors. Make the brand story an intrinsic part of the New Joiner process then reinforce the message by weaving it into regular group communications and virtual team-meets.

Gamification 52

Gamification eBook Multi-Channel Brands 52

Optimove

MARCH 14, 2024

The image below shows how brands can segment their players so that each target group receives the most relevant and personalized messages with their preferred content, offer, channel, and more. Leverage existing high-lifetime value players : Identify best-performing existing players and reverse-engineer their acquisition strategies.

Tips 52

Tips Marketing Sports Gamification 52

CSM Magazine

MAY 22, 2024

New and tenured agents receive personalized learning journeys with simulation training and gamification, real-time performance feedback, and hyper-targeted simulation coaching with the ability to track their skill-building progress. For more information, visit www.zenarate.com.

Contact Center 52

Contact Center Report Gamification Healthcare 52

DCX

SEPTEMBER 15, 2024

It’s packed with strategies to get every department—from customer service to sales, product, tech, finance, and HR—on board with customer-centric practices. It impacts everything from team dynamics to online shopping, and understanding it could help you make smarter choices and craft better strategies.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

BirdEye

JUNE 15, 2023

As a local business looking to improve sales, your marketing strategy has to include a refer-a-friend program. Many leading brands like Tesla, Dropbox, and Airbnb successfully use refer-a-friend programs to grow revenue. Automation guarantees that your referral program gets in front of customers who will most likely share your brand.

Sales 90

Sales Social Media Gamification Brands 90

Optimove

APRIL 2, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Euro 2024, June 14th to July 14th, 2024, in Germany, represents a major opportunity for brands to attract and retain new players. Promoting bets involving players’ national teams is an effective strategy to increase their involvement.

Gamification 59

Gamification Sports Engagement Strategy 59

Retently

APRIL 18, 2024

Analyzing in-app NPS survey data enables companies to identify customer satisfaction trends, benchmark against the industry, and turn feedback into action, impacting product improvements and customer retention strategies. Enhanced Decision-Making: Yields data-driven insights to guide development priorities and marketing strategies.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. In today’s world, grabbing people’s attention has become one of the biggest assets for the brands. With so little time to spare, it has become a challenge for the brands to engage their customers. What is SaaS gamification?

Gamification 11

Gamification Customer Success Social Media Loyalty 11

Oracle

JULY 24, 2020

Gamification as an overall strategy for interacting with customers is also estimated to grow 30% from its current $7.17 There are numerous ways to execute this particular strategy. In-depth custom games based around a brand (advergames) can also be incorporated into a playable ad effort.

Marketing 106

Marketing Sports Advertising Gamification 106

LiveChat

JANUARY 23, 2020

I think about the brands behind them. All of them are associated with brands that carefully created them for you to think about in very specific ways. Those brands are the reasons why you choose one product over another. The way brands communicate with people has been continually changing over the last decade or so.

Brands 69

Brands Gamification Groups Feedback 69

Lithium

FEBRUARY 28, 2023

There is Meta, the brand, and there is the all-encompassing term, metaverse, which essentially means multiple worlds enabled through augmented and/or fully virtual experiences, where people can interact, work, play and more. Brands and communities looking to build here, will start as all communities do, around a sense of collective meaning.

Social Media 93

Social Media Gamification Fashion Entertainment 93

CSM Magazine

JUNE 10, 2021

1) Lead the brand by example. One great way to do this is by turning the contact centre team into brand ambassadors. For example: Share a brand story – stories enable us to create a sense of purpose that is particularly powerful in motivating people. Become a top performer.

Gamification 105

Gamification How To Call Recording Analytics 105

SurveySensum

SEPTEMBER 18, 2023

This not only boosts response rates but also provides insights that are directly applicable to app improvement efforts However, there are a few aspects of in-app surveys that brands don’t always get right, potentially causing them to miss out on the full potential of these surveys. One classic example of gamification is SurveySensum.

Survey 52

Survey Gamification Hotels User Experience 52

NobelBiz

FEBRUARY 27, 2024

Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. When a call center operates efficiently, it not only reflects well on the immediate interaction but also enhances the overall perception of the brand.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Lithium

DECEMBER 10, 2019

Here at Khoros, we have the benefit of working with more than 2,000 global brands on their digital marketing, care, and community strategies, and we’ve aggregated that experience into top trends every brand should know in 2020. Internal silos are short-changing brands. Online consumers value peer feedback above all.

Trends 52

Trends Customer Engagement Engagement Gamification 52

CSM Magazine

AUGUST 4, 2023

These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop. Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

CSM Magazine

FEBRUARY 7, 2023

So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options. So, in these tough economic times, what are the best strategies to provide fantastic experiences?

Self Service 52

Self Service Customer Experience Gamification Analytics 52

Lithium

SEPTEMBER 5, 2023

BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

Gamification 52

Gamification Metrics Social Media Tips 52