Lumoa

FEBRUARY 9, 2023

If you want to know, how B2C CX is different from B2B CX, check: this insightful article, written by Lynn Hunsaker “ The big difference between B2B customer experience and B2C ” in MarketingMag Brand Experience Brand experience is how you design, see and want your customer experience to be. So why should you care?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ChurnZero

AUGUST 13, 2021

How to drive revenue by combining customer data across all touchpoints. I would say mix up your medium – maybe sometimes it’s a video or an email or a roundtable where you have 10 different people coming together to facilitate a conversation to learn from each other. We use gamification in community a lot. Q&A Recap.

Customer Success 98

Customer Success Effort Score Self Service Tools 98

SurveySparrow

DECEMBER 15, 2021

Trigger CSAT and transactional NPS surveys at every touchpoint to Salesforce contacts. Increase internal and external user adoption with multiple training types, videos, and multimedia within Salesforce. Boost content engagement with learning plans, gamification, leaderboards, and badges. Key Features. Key Features.

Gamification 52

Gamification CRM Training Financial 52

SurveySparrow

JANUARY 26, 2021

Share a company brand video, and the links to the company social media handle, to give them a sneak peek into your company culture and people. Their first touchpoint with your company is at the onboarding stage. Try to finish paperwork like the Employment contract and payroll forms before day one.

Culture 98

Culture e-support Employee Engagement Gamification 98

SurveySensum

SEPTEMBER 5, 2023

It matters because it’s not just about making your SaaS product better; it’s about making your brand stand out. But do you know what keeps them unique from other basic video conferencing platforms? By gamification. This personal touch fosters a stronger connection between your brand and your customers.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

SurveySensum

OCTOBER 17, 2023

Check if the tool allows for customization to match your business’ branding. Pros Provides comprehensive data analytics and insights Customer service is pretty quick and helpful Simple, intuitive, and customizable layout Cons Very complicated initial setup Lack brand customization Pricing The tool price starts at $25 per month.

Feedback 52

Feedback Tools Management Knowledge Base 52

ChurnZero

AUGUST 13, 2021

How to drive revenue by combining customer data across all touchpoints. I would say mix up your medium – maybe sometimes it’s a video or an email or a roundtable where you have 10 different people coming together to facilitate a conversation to learn from each other. We use gamification in community a lot. Q&A Recap.

Customer Success 52

Customer Success Effort Score Self Service Tools 52

Playvox

APRIL 27, 2023

Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. The gamification software Kahoot!,

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

SmartKarrot

JUNE 17, 2022

As self-serve onboarding eliminates the need for the users to go through long product demo videos to get started. This approach gives them a personalized experience that customers see as one of the factors influencing their loyalty to a brand. Your customers may be facing friction at several touchpoints. More effective!

Self Service 10

Self Service Company B2B Gamification 10

SurveySensum

APRIL 30, 2020

The success of NPS lies in the fact that your current customers stay with your brand while helping you get more business year on year. Recent research has confirmed that “60% of new customer leads are referred by fans of the brands”. Hence, competing only on the price factor is not a long term viable strategy for brands anymore.

Net Promoter Score 52

Net Promoter Score NPS Survey Touchpoint 52

SurveySparrow

MARCH 21, 2023

It measures a customer’s loyalty by asking about the likelihood of them recommending your product or brand to their friends or colleagues. While it is a natural for people to choose a different brand after some time, that shouldn’t stop companies from doing everything in their power to make them stay.

B2B 52

B2B Customer Journeys Customer Experience B2C 52

ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. They may also be more inclined to recommend the brand to others, further increasing the company’s customer base. This is what the famous NPS attempts to measure.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

SurveySparrow

MARCH 19, 2021

And if the customers are getting the best possible experience, why won’t they be loyal to your brand? . Stay in touch with your customer at every touchpoint and boost retention. . 9 Whereby’s Video Conferencing Tool. It also comes with a Meetings API, that is used to add a video meeting to your website. .

Tools 52

Tools Social Media CRM Customers 52

ProProfs Chat

AUGUST 6, 2021

Design custom employee satisfaction and eNPS surveys for different employee touchpoints. Reward your employees with attractive gift cards, company-branded swag, charitable donations, and so on. Boost employee engagement with gamification, rewards, points, badges, social praise, and so on. Pricing: Free plan.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98