Net Promoter Score® 101: The Complete Guide
Lumoa
APRIL 3, 2018
But it is not a surprise because NPS gives a very simple and easy to track system to follow your most and least loyal customers. It shows you why a customer gave this or that score, opens up a dialogue and, in a way, lets you dive into your customer’s head. “ Net Promoter in a nutshell [infographic].
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