ProProfs Chat

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. Before turning into global names, brands like Starbucks and Amazon might have faced the same challenge. What is a Customer Loyalty Program?

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Oracle

JANUARY 4, 2021

In a recent webinar hosted by Oracle, Vitamix, a leading global manufacturer of high-performance blending technology for consumers and commercial settings, shared three ways to elevate customer experience and deepen loyalty. Design your loyalty program to foster engagement. Read on to learn how.

Loyalty Programs 75

Loyalty Programs Loyalty Brands CRM 75

GetFeedback

JANUARY 28, 2020

Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers. Implementing proper customer retention strategies can help you build solid relationships with customers who can also become your brand ambassadors. Facebook live video. So let’s get started.

Social Media 322

Social Media Customer Retention Strategy Video 322

Retently

MARCH 11, 2025

In a market where consumers have endless choices, 73% say a great experience influences their brand loyalty more than price or product. That means a CX Manager isnt just responsible for handling customer concerns; theyre shaping how customers feel about the brand, turning one-time buyers into lifelong fans.

Ecommerce 115

Ecommerce Self Service Customer Experience Management 115

Experience Investigators by 360Connext

JANUARY 7, 2025

A well-defined CX strategy can help you drive tangible business outcomes: Greater customer retention, a stronger brand reputation, and faster revenue generation. A strong customer experience strategy enables you to create a truly customer-centric brand. Of course, these wont happen overnight.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Touchpoint 143

ShepHyken

MARCH 24, 2025

So, companies should do everything they can to ensure their reviews are legitimate, and that includes how a company/brand responds to the review. In the past, there have been articles about their loyalty program, but todays loyalty concept transcends the typical points and perks of frequent purchases.

Customer Service 74

Customer Service Healthcare Loyalty Video 74

BirdEye

FEBRUARY 5, 2025

A carefully curated Facebook Business Page can also effectively showcase your brands story and offerings. Real-time connection builds loyalty: Use direct messages to engage with customers, respond to queries, and create a strong connection with your desired audience. A must for casual and fine dining restaurants alike.

Social Media 104

Social Media Tips Marketing Video 104

ERDM

NOVEMBER 13, 2019

Article by Ernan Roman Featured on CMO.com Millennials and Gen Zs view traditional loyalty programs as “manipulative,” “hierarchical,” and “built around exclusions.”. Those are highlights from VoC research conducted by ERDM for Detroit-based watchmaker Shinola, which was looking to revamp its loyalty program.

Loyalty Programs 72

Loyalty Programs Loyalty Omni-Channel Advertising 72

CSM Magazine

JULY 5, 2024

Customer loyalty programs are more than just a way to reward repeat customers—they’re a strategic investment in building long-term relationships and driving consistent revenue. But how do you measure the success of such programs?

Loyalty Programs 52

Loyalty Programs Loyalty Measurement Brands 52

Lumoa

FEBRUARY 9, 2023

If you want to know, how B2C CX is different from B2B CX, check: this insightful article, written by Lynn Hunsaker “ The big difference between B2B customer experience and B2C ” in MarketingMag Brand Experience Brand experience is how you design, see and want your customer experience to be. So why should you care?

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Currency Alliance

AUGUST 15, 2024

This is precisely what loyalty programs were originally designed for, as marketing platforms purpose-built for measuring and incentivizing customer engagement, including when the customer is not shopping with your brand.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Ecommerce 52

ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media e-support 111

CSM Magazine

MARCH 17, 2025

Create and share helpful resources like troubleshooting videos or product guides to prevent unnecessary customer outreach. Train Frontline Staff to Prioritize Customer Experience Your employees are the face of your brand, and their ability to handle customer interactions can make or break CSAT scores.

NPS 52

NPS Self Service Net Promoter Score e-support 52

C3Centricity

AUGUST 26, 2019

More and more CPG companies and brands now offer a loyalty program, especially to their higher-value consumers. In general customers love to give feedback and it has the benefit of building a closer tie to the brand as they feel ownership of those launched. Keep the Relationship Fresh.

Customer Centricity 189

Customer Centricity Fashion Airlines Customers 189

BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. We’ll also help you narrow down your target audience and determine which platforms can help boost your brand and get more followers. Video sharing social media platforms 4. Know your audience 2.

Social Media 98

Social Media Brands Video Entertainment 98

Lumoa

AUGUST 25, 2020

INVEST IN TECHNOLOGY TO ONBOARD AND RETAIN USERS The customer experience (CX) is the latest battleground for brands, and offering fast and efficient customer service is one of the best ways to improve your CX. However, all returning customers don’t offer equivalent value to your brand. Image source: MyCustomer.com 3.

Strategy 195

Strategy Chatbots Self Service Customer Retention 195

Oracle

FEBRUARY 12, 2021

Now more than ever, brands are shifting their strategies to focus on retaining and engaging existing customers. In today’s world, smart brands build emotional connections with customers, cultivate brand advocates, and create communities to enable growth. Connect to customers through loyalty campaigns.

Loyalty Programs 56

Loyalty Programs Loyalty Omni-Channel Connections 56

ERDM

NOVEMBER 13, 2019

Article by Ernan Roman Featured on CMO.com Millennials and Gen Zs view traditional loyalty programs as “manipulative,” “hierarchical,” and “built around exclusions.”. Those are highlights from VoC research conducted by ERDM for Detroit-based watchmaker Shinola, which was looking to revamp its loyalty program.

Loyalty Programs 49

Loyalty Programs Loyalty Omni-Channel Advertising 49

Help.com

MARCH 14, 2016

Think about what that means for your brand. Customer loyalty programs are a great way to produce long-lasting relationships with customers. Popular sustainable fashion brand Everlane introduced a new spin on customer loyalty programs by opening a private instagram account and inviting a few of their most loyal customers.

Customer Engagement 114

Customer Engagement Engagement Tips Social Media 114

Currency Alliance

NOVEMBER 7, 2017

Smartphones and social networks have transformed the way people shop and interact with brands. Indeed they have changed customers’ expectations of brands greatly. Every industry now has to be conscious of the heightened, personalized demands of the modern consumer, including the loyalty industry. Making data actionable.

Loyalty Programs 45

Loyalty Programs Loyalty Consumers Technology 45

ProProfs Chat

FEBRUARY 13, 2020

Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look at customer loyalty statistics and observe the various ways that help a business improve and boost customer loyalty. Benefits of Improving Customer Loyalty.

Loyalty 109

Loyalty Loyalty Programs Social Media Retail 109

Retently

OCTOBER 23, 2024

To truly grasp their audience’s needs and preferences at each stage of the journey, brands often rely on surveys as their go-to tool. Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Comm100

FEBRUARY 10, 2022

Personalizing customer service is key for brands to interact with their target audience and set themselves apart from the crowd, especially when 90% of online shoppers are more likely to do business with brands that offer personalized experiences. – It increases conversion and sales numbers. Track and leverage customer data.

Self Service 130

Self Service Customer Service Strategy How To 130

Retently

JUNE 28, 2022

Below, we’ve outlined several techniques that you can use to turn your NPS data into a scalable process for generating word-of-mouth referrals, strengthening your brand through reviews and discussions, and fueling the organic growth of your business. Great feedback? Ask customers to spread their love on social media. You get what you ask for.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

BirdEye

DECEMBER 28, 2024

Build brand awareness The goal is not to convert diners at every Google search. However, consistently appearing at the top of local rankings boosts brand recall and awareness, eventually leading to a higher lead conversion rate. Consider implementing a loyalty program integrated with your reservation system.

Tips 97

Tips Social Media Chatbots System 97

Oracle

AUGUST 19, 2020

Retail Innovation #2: Video review functionality. “One retail innovation I’ve seen is the ability of some review platforms to add videos to their reviews. Video review functionality is a great online retail innovation, and I expect to see a lot more of it.” Retail Innovation #8: Loyalty programs.

Retail 85

Retail Innovation Virtual Agent Ecommerce 85

InteractionMetrics

MARCH 27, 2025

Because your existing customers have already said “yes” to your brand at least once. They often become your best marketers, recommending you to friends, posting reviews, and championing your brand. Because when you see 500 other people loving a product, youre more likely to love it too, and stay loyal to the brand.

Customer Retention 52

Customer Retention Strategy How To Net Promoter Score 52

BirdEye

APRIL 28, 2023

Social media marketing Consumers generally prefer to choose brands they trust and can obtain reliable information about online. In fact, 75% of online users take to social media to research a brand or product. You can also create ads to drive brand awareness and generate leads.

Insurance 98

Insurance Strategy Marketing Social Media 98

CSM Magazine

JUNE 21, 2024

One innovative approach gaining traction is the use of LED video walls. This article explores the various aspects of leveraging LED video walls for retail customer service, providing comprehensive insights into their benefits and applications. Enhancing Customer Engagement LED video walls capture attention.

Retail 52

Retail Video Self Service Customer Service 52

Currency Alliance

SEPTEMBER 17, 2019

In this new content series, we show what a world-beating loyalty program would look like in four different sectors, and discuss the brands currently showing the potential to build that ‘world-beating’ program. Competition and opportunities have proliferated beyond travel brands’ core markets.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40

PeopleMetrics

APRIL 10, 2017

You’re selling your brand, and for customers to become promoters, they need to love your brand. When you interact with customers and show them that you value their opinions, your customers will think and speak positively about your brand. Loyalty programs lead to more sales and reward customers for shopping with your business.

How To 102

How To Social Media Loyalty Programs Infographics 102

ShepHyken

MARCH 25, 2024

Many of these changes are in response to conveniences adopted during the pandemic, such as home delivery, curbside pickup, on-site digital menus, on-demand video calls with experts and a general urgency to please customers. My Comment: Here is an excellent and robust article on loyalty programs.

Hotels 83

Hotels Loyalty Programs Customer Service Hospitality 83

Optimove

JUNE 22, 2023

Beacon Technology Using beacon technology – small, battery-powered devices (beacons) that communicate with nearby mobile devices through Bluetooth low energy (BLE) signals – is a relatively quick and low-investment way for brands to connect with customers in their brick-and-mortar locations. Irresistible!

Customer Engagement 98

Customer Engagement Technology Engagement Loyalty Programs 98

CSM Magazine

JANUARY 21, 2025

The legend of the kingdom, where each user becomes a part of it, allowed the creation of a recognizable brand that quickly gained popularity. Among the popular categories are classic and video slots, table and card entertainment, as well as sessions with live dealers.

Entertainment 52

Entertainment e-support Loyalty Programs Hospitality 52

CSM Magazine

OCTOBER 21, 2024

Music that matches the pace of your brand (so maybe skip the techno at 10 a.m. The global market for video surveillance is expected to reach $145 billion by 2029, growing at an impressive annual rate of over 12%​. User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet.

Retail 52

Retail Engagement Customer Experience Tips 52

ECXO

MARCH 24, 2024

With AI-powered technology, companies can create a seamless, personalized experience that fosters brand loyalty, enhances customer satisfaction, and drives business growth. This data, when analyzed, provides deep insights into the customer’s preferences, enabling brands to cater to their needs more effectively.

Customer Experience 156

Customer Experience Social Media Loyalty Analysis 156

Pointillist

JUNE 15, 2018

Telecom brand O2 uses analytics and takes a journey-based view to improve customer retention. Dollar Shave Club was perhaps best known for its viral branding powers—who can forget it’s startup video? They now have over 3 million subscribers who are not just happy customers but are compelling brand advocates.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110