Retently

AUGUST 12, 2024

If you’re running an ecommerce or retail store, you probably already know how important it is to keep your customers happy. In this guide, we’ll walk you through the best NPS software for Ecommerce and Retail so you can pick the one that’s right for you and start making those customers smile! But how do you measure that happiness?

Ecommerce 78

Ecommerce NPS Retail Software 78

InMoment XI

SEPTEMBER 20, 2023

By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries.

Net Promoter Score 195

Net Promoter Score NPS Retail Trends 195

Lumoa

FEBRUARY 2, 2023

Before the digital age, customer experience in retail was a completely different world. According to research, 95% of consumers believe customer experience is the key to brand loyalty. We’ll cover its importance, provide strategies for improving it, and look at what the future holds for customer experience in retail.

Retail 221

Retail Net Promoter Score Strategy Customer Experience 221

C3Centricity

MAY 12, 2024

Here are twenty ways to get started, together with best-in-class examples, but I’d love to hear how you delight your own customers and turn satisfaction into loyalty. It’s about creating an unforgettable positive experience that fosters loyalty and word-of-mouth promotion. I know I have!

Loyalty 174

Loyalty Exceptional Customer Service Loyalty Programs Customer Service Representative 174

InMoment XI

JULY 26, 2024

Brand reputation has become increasingly important in the digital age, one bad review or negative comment can spread like wildfire, potentially tarnishing your brand’s image. Brand Image: Managing negative feedback and highlighting positive experiences helps to build a favorable brand image.

Brands 195

Brands Management Social Media Competitive Advantage 195

Optimove

JANUARY 26, 2023

It’s more important than any promotion, feature, funny post on social, or brand color. Naturally, with their limited budgets, consumers prioritize brands they know and trust over new ones they don’t know, or worse, brands they already know and don’t trust. A total of 64% are loyal to and shop at brands they do not trust. 

Loyalty 105

Loyalty Consumers Brands Retail 105

C3Centricity

SEPTEMBER 17, 2024

CPG leaders (Consumer Goods Companies) understand that delivering exceptional consumer experiences is crucial for distinguishing their brands. This strategy is particularly vital for CPG companies given the direct impact on consumer choices and brand loyalty.

Loyalty 156

Loyalty Strategy Social Media Analytics 156

InMoment XI

MAY 14, 2022

In what ways do your favorite brands help create your personal brand? So, Why Do Customers Choose Their Favorite Brands? This connection between consumer and brand is much deeper and more meaningful than a singular experience; therefore, it has a greater potential impact on long-term loyalty, advocacy, and value.

Brands 370

Brands Loyalty Retail Competitive Advantage 370

delighted

OCTOBER 3, 2024

Ecommerce trends significantly influence online shopping, affecting everything from where potential customers discover your products or services to how they engage with your brand. It’s not hard to see why: when brands use AI for ecommerce, it drives more than a 25% improvement in customer satisfaction, revenue, and cost reduction.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Optimove

OCTOBER 9, 2024

By doing so, a brand can create an emotional connection with the consumer, building trust and driving loyalty that lasts a lifetime. This shift toward customer-led marketing allows the customer journey to guide product recommendations and channel strategies, leading to stronger engagement and , ultimately, brand loyalty.

Loyalty 64

Loyalty Retail Tips Connections 64

Retently

OCTOBER 11, 2024

Retently as a Top QA Tool for Ecommerce and Retail 2. EvaluAgent Final Thoughts: Choosing the Right QA Tool When customer interactions lack consistency and quality, it can lead to dissatisfaction, lost loyalty, and even negative reviews. Medallia Agent Connect (former Stella Connect) 3. Loris AI 4. MaestroQA 6.

Ecommerce 153

Ecommerce Retail Software Customer Service 153

Happy or Not

AUGUST 28, 2024

Customer loyalty forms the backbone of any retail business. We’ll discuss increasing customer loyalty in retail by sharing some actionable insight on how retailers can get closer to customers and have them return for more. Ensure that every customer experience with your brand leaves them in a positive light.

Retail 36

Retail Loyalty How To Omni-Channel 36

BlueOcean

MAY 13, 2021

Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. We quickly got used to holding everything and everyone at arm’s length – and for many customers, that included the brands they had once been loyal to. Convenience: First Among Equals.

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

InMoment XI

AUGUST 3, 2022

This article probably isn’t the first place you’ve seen the terms “Great Resignation”, “Great Reshuffle” or “Big Quit” on the internet, and from the looks of things, the battle to retail talent won’t settle anytime soon. How We Got Here. That advice sounds obvious enough, right? Trajectory Takeoff.

Employee Experience 418

Employee Experience Brands Roadmap Culture 418

C3Centricity

OCTOBER 22, 2020

Because retail is in crisis. If retail as we know it is to return to “normal” – and many, including the HBR have already declared this to be near impossible – it is important to understand what is going on in our shoppers’ brains. Retail Store Experiences. We need to better understand shoppers.

Retail 294

Retail Advertising Course Survey 294

Retently

OCTOBER 23, 2024

To truly grasp their audience’s needs and preferences at each stage of the journey, brands often rely on surveys as their go-to tool. Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction.

Ecommerce 139

Ecommerce Survey Retail NPS 139

SurveyGizmo

NOVEMBER 4, 2021

COVID killed brand loyalty. Brand loyalty took a nosedive during the pandemic with 75% of consumers trying a new shopping behavior since COVID started. This includes trying new brands, new retailers, and new generics. But the great brand realignment isn’t over. Why Loyalty Matters.

Loyalty 95

Loyalty Brands eBook Loyalty Programs 95

Kayako

FEBRUARY 14, 2018

When consumers don’t feel the need to look around as much, your business depends on customer retention and loyalty to survive. Why bother with a customer loyalty program? What do we mean when we say “loyalty?” Loyalty usually refers to a strong sense of support or allegiance. That’s the job of your product and brand.

Loyalty Programs 182

Loyalty Programs Loyalty Brands Retail 182

SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. Points-Based Loyalty Programs Starbucks has a points-based loyalty program.

Loyalty Programs 52

Loyalty Programs Retail Loyalty Feedback 52

Interactions

NOVEMBER 11, 2024

We discussed the complexities of CX in the retail industry and explored how brands can keep pace with ever-changing consumer expectations in a tech-driven market. The Modern CX Landscape For retail, the stakes are incredibly high. From my perspective, meeting these demands requires brands to be both agile and innovative.

Retail 62

Retail Competitive Advantage eBook Contact Center 62

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Moreover, they become your ultimate cheerleaders, spreading the good word about your brand to everyone they know.

Retail 52

Retail Loyalty Connections Loyalty Programs 52

eglobalis

AUGUST 13, 2024

Both brands have set benchmarks in innovation, design, and customer experience (CX), often drawing comparisons. Despite their rivalry, there is an underlying synergy in their approaches, where each brand’s strengths and weaknesses drive the other to improve. Apple: Apple’s brand loyalty is legendary.

e-support 440

e-support Innovation Customer Centricity Loyalty 440

PK

NOVEMBER 9, 2020

Retail brands develop loyalty programs to get customers to do more of something. The post Patient loyalty: What healthcare can learn from retail appeared first on PK. Buy more often. Visit more frequently. Put more in your shopping cart. They are trying to create […].

Healthcare 97

Healthcare Retail Loyalty Loyalty Programs 97

Optimove

NOVEMBER 28, 2024

For retailers, it’s a chance to tie game-day excitement to exclusive deals, boosting sales and fostering customer loyalty. Marketers who leverage this moment effectively can significantly amplify revenue and strengthen brand connections.

Sports 59

Sports Retail Multi-Channel Effort Score 59

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business.

Retail 78

Retail Engagement Strategy Customer Experience 78

Optimove

JULY 25, 2023

It reveals that 42% of consumers prefer to shop exclusively at familiar stores or websites they have patronized before, highlighting the significant impact of loyalty on driving sales. These findings emphasize the critical importance for businesses to prioritize customer loyalty and nurture enduring connections with their audience.

Retail 52

Retail Loyalty Survey Brands 52

InMoment XI

DECEMBER 2, 2024

Your brand can better connect with your audience by tracking trends in online conversations around your product and industry. What are their opinions on your brand and your competitors? You can answer these questions by monitoring brand mentions and keywords on platforms like Facebook, Instagram, and X (formerly Twitter).

Social Media 195

Social Media Engagement Analysis Multi-Channel 195

Currency Alliance

AUGUST 15, 2024

This is precisely what loyalty programs were originally designed for, as marketing platforms purpose-built for measuring and incentivizing customer engagement, including when the customer is not shopping with your brand. Personalization comprises four key strategic initiatives.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Ecommerce 52

Second to None

SEPTEMBER 3, 2024

In today’s digital age, the retail landscape is evolving at a rapid pace. But rather than succumbing to the pressure, retailers are embracing these changes as opportunities to reinvent and reimagine the physical storefront. The ICSC finds opening a new store increases online sales by over 6.9+% as well as average basket size.

Retail 62

Retail Feedback Touchpoint Omni-Channel 62

AWS Machine Learning

NOVEMBER 26, 2023

Amazon Personalize is excited to announce the new Next Best Action ( aws-next-best-action ) recipe to help you determine the best actions to suggest to your individual users that will enable you to increase brand loyalty and conversion. The following table is an example of a brand showing the same set of actions to all users.

Loyalty 93

Loyalty Brands Loyalty Programs Multi-Channel 93

Currency Alliance

FEBRUARY 15, 2018

Retail brands can be saved; but not by conventional retail strategy. While some retailers are making progress on this front, most continue struggling to face this reality. Agile technology businesses, meanwhile, take advantage with gusto of the retail establishment’s sluggishness in embracing change.

Retail 110

Retail Brands Banking Loyalty Programs 110

Retently

NOVEMBER 13, 2024

This is why Customer Experience has become the heart of online retail success. One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). What once seemed like futuristic tech is now becoming a must-have for online retailers looking to stand out and provide a top-notch customer experience.

Ecommerce 156

Ecommerce Retail Social Media Technology 156

Oracle

SEPTEMBER 16, 2020

Over the years, the concept of brand loyalty hasn’t changed, but a brand’s approach to customer loyalty and retention has. Customer loyalty is shifting to brands that deliver exceptional customer experiences using more relevant personalization. Maintain communication.

Loyalty Programs 67

Loyalty Programs Retail Loyalty Touchpoint 67

CSM Magazine

SEPTEMBER 7, 2022

The retail marketplace is only getting more competitive. Many retailers have already taken significant steps to retain market share and set themselves up to grow. This has led retail brands to investigate new forms of communicating with and serving customers, notably chatbots. Laying the groundwork for new innovation.

Chatbots 52

Chatbots Retail Communication Brands 52

ProProfs Chat

MAY 28, 2020

People think of loyalty as a customer for a lifetime, but it is really much simpler than that. No matter if you own a mom and pop shop at a street corner or run a multinational apparel brand, loyal customers are driving your business forward, one transaction at a time. . However, brand loyalty has become just another ‘buzz-phrase’.

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

CSM Magazine

OCTOBER 21, 2024

The most successful retailers know it’s not just about ‘selling stuff’; it’s about creating a shopping trip that feels personal, transactions that feel smooth, and an overall experience that is ideally delightful! Music that matches the pace of your brand (so maybe skip the techno at 10 a.m. Variety is the spice of retail life.

Retail 52

Retail Engagement Customer Experience Tips 52

Currency Alliance

OCTOBER 4, 2023

Recognizing loyalty program members at the Point of Sale (POS) has been challenging for over 30 years. Large brands with their own loyalty program typically invest heavily to integrate the loyalty platform into one or more POSs, but for smaller and medium-sized companies, this is often out of reach in terms of cost and technical complexity.

Loyalty 59

Loyalty Loyalty Programs Retail Banking 59