ECXO

JUNE 20, 2023

Fotocomposicion ECXO(1) Article source: The Rising Tide of Brand Purpose in B2B [link] There’s an old adage in customer experience. Business customers care about what your brand stands for. Brand purpose should be the driving force behind everything you do. Few brands have paid as much attention to it as it requires.

B2B 367

B2B Brands Innovation Government 367

InMoment XI

DECEMBER 6, 2022

Steve Grossrieder, CEO of JAX Tyres & Auto, and Jess Gill, Chief Customer Officer for Craveable Brands, know exactly what it takes to keep franchisees inspired, and make sure experience programs stick across the organization. . Expert #2: : Jess Gill, Chief Customer Officer at Craveable Brands (Oporto, Chicken Treat, Red Rooster).

Chief Customer Officer 368

Chief Customer Officer Brands NPS Customer Centricity 368

BirdEye

FEBRUARY 5, 2025

In this blog, youll uncover 21 practical tips to turn your social channels into powerful tools for growth. These are proven strategies, not just ideas, to help you attract customers, increase loyalty, and increase diners to your restaurants. Food for thought Every post you share is an invitation to your table.

Social Media 104

Social Media Tips Marketing Video 104

ECXO

DECEMBER 25, 2024

Building loyalty: Satisfied customers are more likely to become repeat buyers and brand advocates, boosting lifetime value. Why It Works: A detailed understanding of the customer journey allows you to target improvements where they matter most, boosting satisfaction and loyalty. I usually call them MoTs (Moments of Truth).

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

BirdEye

DECEMBER 28, 2024

This detailed blog post will provide actionable restaurant SEO tips to help you climb search rankings, attract more diners, and turn online searches into real-world customers. Build brand awareness The goal is not to convert diners at every Google search. Pro tip: Go a step further than just featuring the menu on your website.

Tips 97

Tips Social Media Chatbots System 97

InMoment XI

MAY 10, 2022

Customer loyalty has become more elusive in the past few years. As customers seem to shop solely based on the best deal, it can be difficult to build customer loyalty in retail, which leaves many brands wondering if customer loyalty is even worth the effort. Read below for our five best tips.

Retail 370

Retail Net Promoter Score Loyalty Programs Effort Score 370

Experience Investigators by 360Connext

DECEMBER 15, 2023

15 Tips to Help You Communicate About Customer Experience 1. The following tips will help you gather the information you need to effectively address each of these objections, and I provide more strategies on the Experience Action podcast. of customer experience. Here are 15 ideas to get you started. Did CSAT get better ?

Communication 304

Communication Tips Customer Journeys Customer Experience 304

InMoment XI

OCTOBER 23, 2024

Without managing this customer experience properly, you risk losing clients, failing to acquire new ones, and creating a negative public image for your brand. Consistently providing exceptional service can strengthen loyalty and reduce the likelihood of customers looking elsewhere. It enables you to boost your brand reputation.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

OCTOBER 25, 2024

It allows you to see your overall brand health and current reputation standing. ReviewTrackers ) Reviews and ratings, with a share of 42%, are the most popular way customers interact with brands. It boosts customer trust and loyalty. As a result, customers are more likely to stay loyal to your brand and even advocate for it.

Feedback 195

Feedback Management Social Media ROI 195

ECXO

FEBRUARY 3, 2025

Impact: Negative reviews harm a brands reputation, driving away potential leads before they even reach your sales funnel. Increased Customer Churn Customer loyalty is built on trust, and reactive sales processes often fail to nurture that trust. A damaged relationship that could have turned into long-term loyalty.

Sales 247

Sales Customer Experience e-support Examples 247

BirdEye

MARCH 6, 2025

By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. If your brand also feels invisible, keep reading. Well show you why a strong online presence matters, how to build brand awareness, and simple steps to climb higher in search results. Do you know how? The payoff?

Tips 85

Tips Tools Social Media Multi-Channel 85

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. The result is a robust brand reputation , increased customer loyalty, and ultimately, improved business results. Let’s get into the 5 tips and how they can help.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. The result is a robust brand reputation , increased customer loyalty, and ultimately, improved business results. Let’s get into the 5 tips and how they can help.

Tips 195

Tips Management Social Media Hotels 195

Lumoa

FEBRUARY 9, 2023

If you want to know, how B2C CX is different from B2B CX, check: this insightful article, written by Lynn Hunsaker “ The big difference between B2B customer experience and B2C ” in MarketingMag Brand Experience Brand experience is how you design, see and want your customer experience to be. So why should you care?

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Customer Bliss

MARCH 5, 2019

2 Best-in-Class Brands That Design with Emotions in Mind. For example, restaurateur, Danny Meyer , knows that tipping stirs up emotions—some bad, some good—among both restaurant patrons and restaurant team members. So he eliminated tips so people and teams can focus on the food and the service.

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

InMoment XI

NOVEMBER 7, 2024

This allows your brand to keep up with customer expectations 24/7. At scale, this will improve your overall satisfaction and customer loyalty. Financial Services: Proactive notifications alert customers to unusual account activity or personalized tips to improve financial wellness.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

IntouchInsight

NOVEMBER 26, 2024

This makes managing your online presence essential, as it’s now a key factor in building trust and loyalty. With so many options at their fingertips, consumers rely heavily on reviews and social media feedback when making decisions.

Social Media 156

Social Media Tips Brands Loyalty 156

GetFeedback

JUNE 22, 2019

Remember that your NPS survey represents a valuable customer loyalty metric. 73% of customers want brands to make the shopping experience more personal. Personal experiences drive loyalty. Here’s an example from Groove (full disclosure—this survey is not made with GetFeedback): Tip No. 1: make your survey personal.

NPS 304

NPS Net Promoter Score Survey Effort Score 304

Retently

OCTOBER 23, 2024

To truly grasp their audience’s needs and preferences at each stage of the journey, brands often rely on surveys as their go-to tool. Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction.

Ecommerce 109

Ecommerce Survey Retail NPS 109

CSM Magazine

OCTOBER 21, 2024

A positive customer experience can set you apart from your competitors, ensuring long-term relationships with your clients and fostering brand loyalty. In this blog post, we will explore some essential tips for delivering the best customer experience that can help your business thrive.

Tips 52

Tips Customer Experience Social Media Customer Centricity 52

InMoment XI

SEPTEMBER 14, 2023

This article delves deep into the critical role that reputation management plays in determining a brand’s success. We’ll explore how effectively managing public perception can significantly impact your brand’s credibility, consumer trust, and financial outcomes.

Brands 195

Brands Management Social Media Effort Score 195

CSM Magazine

JANUARY 28, 2025

Whether delivered through an online knowledge base , interactive webinars, or in-platform tutorials, customer education ensures your users not only understand your offering but also develop a deeper connection to your brand. How Does Customer Education Work? Here’s how businesses typically implement education initiatives: 1.

Loyalty 52

Loyalty Self Service Apparel Knowledge Base 52

CSM Magazine

FEBRUARY 6, 2025

Why Personalized Merchandise Matters for Customer Loyalty Adds a Personal Touch Personalized merchandise resonates on an emotional level. Customers appreciate when brands go beyond generic offerings and provide something tailored just for them. Receiving a product designed just for them becomes a positive memory linked to your brand.

Loyalty 52

Loyalty Loyalty Programs Social Media Brands 52

Kayako

MAY 30, 2017

Thanks to the rise of TED talks, there are troves of great videos on YouTube where you can learn tips in just 15 minutes. People are becoming fickle and disloyal to specific brands” say some marketing experts who also advise businesses to focus on chasing new clients. Customer loyalty programmes…why bother!

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184

Experience Investigators by 360Connext

NOVEMBER 17, 2020

We know that building loyalty requires more positive interactions than negative ones. What about when they complete a training process or post about your brand on social media? Hotel brands sometimes thank customers for their 10th or 100th stay. The drivers feel grateful for the tips and want to thank customers in return.

How To 372

How To Airlines Social Media Tips 372

rethinkCX

MARCH 4, 2025

Customer experience (CX) isnt just a buzzwordits the battlefield where brands win or lose loyalty. These arent just stories of good servicetheyre blueprints of brilliance, showing how listening, adapting, and delivering can redefine a brand. Lets see how these four brands play the game.

Case Study 52

Case Study Study Brands Customer Experience 52

Kayako

MARCH 21, 2022

Investments in customer service can boost brand loyalty and revenue growth. One study found that the brands that provide the best customer experiences achieved 17% compound growth between 2010 and 2015. Brands with the most unhappy customers posted a paltry 3% growth over the same period. Live Chat and Voice Support.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

ShepHyken

JANUARY 5, 2025

Top 5 Customer Experience Tips from Season 1 of The SUPER AMAZING Show by Brittany Hodak (Brittany Hodak) Season One of The SUPER AMAZING Show has been an incredible journey, and Im so thankful for everyone who tuned in and took these tips to heart. My Comment: This is an excellent article on customer loyalty programs.

Customer Service 69

Customer Service Loyalty Programs Retail Automotive 69

CSM Magazine

OCTOBER 30, 2024

Here are ten tips to enhance the customer service experience in telesales via sales outsourcing. Customize avatars to reflect brand personality: Tailor the AI avatar’s appearance and communication style to align with your company’s brand image.

Tips 52

Tips Customer Service Customer Experience CRM 52

Experience Investigators by 360Connext

JANUARY 8, 2018

And that’s just the tip of the iceberg, right?). They are silently chipping away at your customers’ loyalty RIGHT NOW while you chase after that elusive “WOW” experience. Customers complained but it didn’t necessarily impact their loyalty…until the infamous video. ). Ask your front-line folks.

Customer Journeys 273

Customer Journeys Airlines Social Media Banking 273

Experience Investigators by 360Connext

FEBRUARY 23, 2021

12 Tips to Help You Communicate About Customer Experience. Show how your customers benefit from the promise of your brand, and how that shows up in their journey. The post Communicating CX: 12 Tips for Talking About Customer Experience appeared first on Experience Investigators. ” of Customer Experience. Explain success.

Communication 178

Communication Tips Customer Journeys Customer Experience 178

Kayako

SEPTEMBER 9, 2022

We’ll go over four tips to help you optimize this new conversation with customers. Conversations are an important element in improving the customer journey, which can lead to higher brand loyalty and longer customer lifetime value. When customers contact a brand, they aren’t thinking “What channel am I using?”,

Tips 156

Tips Customer Journeys Customer Service Omni-Channel 156

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. Content Speed Matters : In a real-time world, brands leveraging dynamic, fast-moving content see a 20% boost in engagement.

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

Experience Investigators by 360Connext

SEPTEMBER 21, 2021

The brands that do pay attention to the details of the experience they deliver are the ones who disrupt markets, gain more customers through referrals and word-of-mouth marketing, and keep their customers happier, for longer. Your customer has expectations from your brand throughout their journey.

Customer Journeys 373

Customer Journeys Brands Customers Customer Experience 373

ShepHyken

NOVEMBER 11, 2024

11 Brand Strategies to Ensure Product and Service Quality Control by Fast Company Executive Board (Fast Company) Implement these expert tips to maintain customer satisfaction and grow your business at the same time. Loyalty-building experiences are created when businesses surprise customers with care that exceeds expectations.

Customer Service 69

Customer Service Survey Tips Retail 69

ShepHyken

FEBRUARY 23, 2025

B2B Customer Service: 5 Proven Strategies to Drive Success by Foundever (Foundever) What sets leading B2B (business-to-business) brands apart? Why Do Customers Love Certain Brands? by Dan Gingiss (Dan Gingiss) Why do customers love certain brands but not others? Is brand love random, based on the latest viral video?

Customer Service 79

Customer Service Social Media B2C B2B 79