Unlocking Customer Loyalty in the Insurance Industry: NPS Insights
InMoment XI
SEPTEMBER 27, 2023
NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. What’s the Score for Insurance Brands? This propels them to the top of the NPS rankings. As their 2023 insurance brand of the year.
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