GetFeedback

FEBRUARY 6, 2019

Below we’ll share some quick tips on maximizing attendee feedback with event surveys. 10 tips on gathering post-event attendee feedback. Follow Dropbox’s lead by using the tips below to get the most out of your post-event surveys. Keep survey design on-brand. Success is more than a day-of checklist.

Tips 276

Tips Feedback Survey Conference 276

InMoment XI

DECEMBER 6, 2022

Steve Grossrieder, CEO of JAX Tyres & Auto, and Jess Gill, Chief Customer Officer for Craveable Brands, know exactly what it takes to keep franchisees inspired, and make sure experience programs stick across the organization. . Expert #2: : Jess Gill, Chief Customer Officer at Craveable Brands (Oporto, Chicken Treat, Red Rooster).

Chief Customer Officer 368

Chief Customer Officer Brands NPS Customer Centricity 368

Experience Investigators by 360Connext

DECEMBER 15, 2023

15 Tips to Help You Communicate About Customer Experience 1. The following tips will help you gather the information you need to effectively address each of these objections, and I provide more strategies on the Experience Action podcast. of customer experience. Here are 15 ideas to get you started.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

Alida

DECEMBER 17, 2021

What happens when a beloved business rebrands? Or when new product formats emerge that risk alienating some audiences while impressing others?

Brands 246

Brands Tips Customer Experience Customers 246

CX Accelerator

APRIL 1, 2022

5 Tips To Improved Transparency. With the idea of finding the right balance between transparency and oversharing and building strong, authentic connections with your customers, here are five tried and true tips that will help. You become the face of your brand to that customer. Resist that urge. We’d love to hear from you.

Tips 266

Tips Contact Center Communication Connections 266

CX Accelerator

OCTOBER 3, 2019

Here are 7 tips things we came up with: 1. Wide-eyed and brand new to the organization, it’s important that new employees behave like customers and share feedback about the company as they experience it. Failure to do so is disrespecting the customer and the business."

Tips 296

Tips Culture Exercises Feedback 296

Retently

NOVEMBER 27, 2024

With the industry growing at lightning speed, brands face a golden opportunity to scale like never before – but it’s not as simple as setting up a website and waiting for sales to roll in. In this article, we’ll walk you through the most effective, data-driven ecommerce growth strategies that are helping brands of all sizes crush their goals.

Ecommerce 157

Ecommerce Sales Strategy Tips 157

IntouchInsight

NOVEMBER 26, 2024

In today’s digital age, a brand’s reputation often begins with what customers say online. With so many options at their fingertips, consumers rely heavily on reviews and social media feedback when making decisions. This makes managing your online presence essential, as it’s now a key factor in building trust and loyalty.

Social Media 156

Social Media Tips Brands Loyalty 156

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. The result is a robust brand reputation , increased customer loyalty, and ultimately, improved business results. Let’s get into the 5 tips and how they can help.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. The result is a robust brand reputation , increased customer loyalty, and ultimately, improved business results. Let’s get into the 5 tips and how they can help.

Tips 195

Tips Management Social Media Hotels 195

Steve DiGioia

FEBRUARY 4, 2021

It doesn’t matter which brand is better or which donut is better. READ> Tips On Thursday Archives. The post How Dunkin Donuts Made the Super Bowl Better – Tip #27 appeared first on Steve DiGioia. Dunkin Donuts and the Customer Experience. What does matter is what you do for your customer and how you make them feel.

Tips 195

Tips Brands Customer Experience Customers 195

InMoment XI

JANUARY 12, 2023

Cross-selling and upselling have formed the bedrock of brand aspirations for their existing customer base for a long time now. Many of the brands I’ve worked with for a long time are slowly coming to the realization that they cannot stick solely to surveys or another singular data source to get customer insights and input.

Social Media 397

Social Media Tips Customers Customer Retention 397

InMoment XI

OCTOBER 17, 2023

We understand it may seem intimidating, but over our 19 years of experience helping the world’s most popular brands ace their customer experience, we’ve learned a few things about how to systematically and strategically review your CX program, and pinpoint the actions you need to take for success. You’ll find them all below!

Customer Experience 370

Customer Experience Net Promoter Score Tips Effort Score 370

InMoment XI

FEBRUARY 29, 2024

Local SEO Tips & Strategies While the basic local SEO tips such as an optimized Google Business Profile, local content, and asking for reviews have already been covered, there are certain strategies you can implement that will capitalize on those tips to help you succeed.

Tips 195

Tips Strategy Case Study Social Media 195

InMoment XI

SEPTEMBER 13, 2022

We at InMoment have had the pleasure of working with some of the world’s greatest brands—and one brand that definitely stands out on that list is global footwear retailer, Foot Locker. 4 Tips to Drive Innovative Customer Experience. Innovation Tip #1: Understand Your Audience. Innovation Tip #4: Stay Ahead of the Game.

Innovation 370

Innovation Sports Tips Video 370

InMoment XI

AUGUST 8, 2023

Today, I’m going to share some tips for reviewing your survey program for better response rates, higher program engagement, and better representative results. Use these tips to deliver excellent experiences for your customers while demonstrating that their voice is being heard!

Survey 435

Survey Net Promoter Score Customer Service Representative Tips 435

InMoment XI

SEPTEMBER 14, 2023

This article delves deep into the critical role that reputation management plays in determining a brand’s success. We’ll explore how effectively managing public perception can significantly impact your brand’s credibility, consumer trust, and financial outcomes.

Brands 195

Brands Management Social Media Effort Score 195

GetFeedback

JUNE 22, 2019

73% of customers want brands to make the shopping experience more personal. Here’s an example from Groove (full disclosure—this survey is not made with GetFeedback): Tip No. Your NPS survey question should be written in character with your brand. Any interaction or touchpoint with your customer should be on brand.

NPS 304

NPS Net Promoter Score Survey Effort Score 304

InMoment XI

OCTOBER 10, 2024

Social media usage is growing every year, and the rate at which consumers are using social media to interact with brands is increasing with it. To make sure your brand can benefit from the use of social media, you need to implement social media management. What is Social Media Management? Why is Social Media Management Important?

Social Media 195

Social Media Management Tips Multi-Channel 195

InMoment XI

MAY 10, 2022

As customers seem to shop solely based on the best deal, it can be difficult to build customer loyalty in retail, which leaves many brands wondering if customer loyalty is even worth the effort. However challenging it may be for retailers, developing a loyal customer base is essential to maintaining an active, healthy brand.

Retail 370

Retail Net Promoter Score Loyalty Programs Effort Score 370

Experience Investigators by 360Connext

NOVEMBER 17, 2020

What about when they complete a training process or post about your brand on social media? Hotel brands sometimes thank customers for their 10th or 100th stay. There’s currently a discussion among food delivery drivers asking for a way to thank customers for good tips. Ways a brand has thanked you as a customer.

How To 372

How To Airlines Social Media Tips 372

InMoment XI

MARCH 26, 2024

Learning how to ask for a review can do wonders for your brand. Reviews support your brand reputation management strategy. A stream of 5-star reviews from customers helps showcase the best that your brand has to offer. It encourages customer engagement and fosters a sense of community around your brand.

Examples 195

Examples Brands Strategy How To 195

InMoment XI

NOVEMBER 12, 2024

Social media monitoring is the practice of actively tracking, analyzing, and responding to online mentions of a brand, product, or topic across social media platforms like Facebook, Twitter, Instagram, and LinkedIn. By tracking your brand mentions specifically, you can assess the reach and tone of conversations you are part of.

Social Media 360

Social Media Analysis Metrics Analytics 360

Kayako

SEPTEMBER 9, 2022

We’ll go over four tips to help you optimize this new conversation with customers. Conversations are an important element in improving the customer journey, which can lead to higher brand loyalty and longer customer lifetime value. When customers contact a brand, they aren’t thinking “What channel am I using?”, The Bottom Line.

Tips 156

Tips Customer Journeys Customer Service Omni-Channel 156

InMoment XI

OCTOBER 12, 2022

With so much riding on each interaction with your brand, you can’t afford to leave a negative customer experience unresolved. In fact, a study by Lee Resources reveals that 91% of unhappy customers won’t return to your brand at all. Check out these seven tips. That’s where a closed-loop system comes in! .”

System 370

System Chatbots Fashion Study 370

Retently

AUGUST 23, 2022

Net Promoter Score is a metric that measures the likelihood of a customer recommending your brand to their personal and professional social circle. Below, we’ve listed 9 tips & tricks for using Net Promoter Score to earn loyal customers and generate more revenue from your ecommerce business. Predict repurchase intent.

Net Promoter Score 148

Net Promoter Score Ecommerce Tips NPS 148

Lumoa

FEBRUARY 9, 2023

If you want to know, how B2C CX is different from B2B CX, check: this insightful article, written by Lynn Hunsaker “ The big difference between B2B customer experience and B2C ” in MarketingMag Brand Experience Brand experience is how you design, see and want your customer experience to be. So why should you care?

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

InMoment XI

JULY 4, 2022

2022 is being branded as “ The Year of the Squeeze. Customer experience strategist Simon Fraser has developed a list of four tools, tips, and techniques to help do just that! Customer Acquisition: This comes from supporting the brand positioning and positive word of mouth. 4 Keys to an ROI-Focused CX Program. 1: C-Suite Buy-In.

ROI 370

ROI Return on Investment Social Media Survey 370

InMoment XI

OCTOBER 20, 2022

We heard from award-winning CX speakers from some of Europe’s biggest brands—TRUMPF, ASOS, Brakes, Primark, Solus, BD Medical, NatWest and Euro Car Parts, as well as thought-provoking keynotes from InMoment Global Leader, CMO Kristi Knight, and Stan Swinford, CEO and Founder of NPSx by Bain & Company.

Customer Experience 397

Customer Experience Customer Journeys Effort Score Culture 397

InMoment XI

DECEMBER 30, 2021

After a year of quarantine, brands had a lot of gaps to fill in their customer experience (CX) programs. Sit back, relax, schedule time on your calendar (maybe even during your lunch break) and get inspired by tips and tricks from the industry influencers and experts. Goldilocks and the CX Paradigm: Too Little, Too Much, Just Right.

Strategy 370

Strategy Touchpoint Metrics Customer Journeys 370

Experience Investigators by 360Connext

SEPTEMBER 21, 2021

The brands that do pay attention to the details of the experience they deliver are the ones who disrupt markets, gain more customers through referrals and word-of-mouth marketing, and keep their customers happier, for longer. Your customer has expectations from your brand throughout their journey.

Customer Journeys 373

Customer Journeys Brands Customers Customer Experience 373

GetFeedback

JANUARY 28, 2020

Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers. Implementing proper customer retention strategies can help you build solid relationships with customers who can also become your brand ambassadors. So let’s get started. What is customer retention?

Social Media 322

Social Media Customer Retention Strategy Video 322

ReviewTrackers

JULY 28, 2021

So how do you get to the point where your insurance brand or agency is able to inspire trust among customers? This means that your client success stories, photos, and videos are a great way to humanize your insurance brand and incorporate user-generated content into your social media marketing.

Social Media 175

Social Media Insurance Marketing Tips 175

BirdEye

JANUARY 25, 2024

In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Tips to optimize your automated review sharing strategy Review sharing FAQs Turn your reviews into social buzz with Birdeye The importance of online reviews First, let’s talk about the importance of online reviews.

Social Media 110

Social Media Brands How To Multi-Channel 110

Storyminers

MARCH 17, 2021

Some of the most successful business stories in the world are about what will happen to you as a client when you experience a particular brand. Remember the last Coca-Cola® ad you saw with sweat dripping down the bottle and a person tipping up the bottom of the bottle then sharing a refreshed smile. We know this idea works!

Innovation 246

Innovation Case Study Social Media Tips 246