GetFeedback

JULY 24, 2018

In this age of hyperconnectivity , brands can engage their customers in more ways than ever, yet they’re failing to meet their needs. Some say customer experience is the perception customers have of a brand based on their interactions. Every brand may be different, but customers generally want and expect the same things.

Video 277

Video Customer Experience How To Customer Journeys 277

AWS Machine Learning

OCTOBER 16, 2024

With a growing library of long-form video content, DPG Media recognizes the importance of efficiently managing and enhancing video metadata such as actor information, genre, summary of episodes, the mood of the video, and more. DPG Media’s VTM GO platform alone offers over 500 days of non-stop content.

Video 116

Video Metrics Multi-Channel System 116

eglobalis

OCTOBER 14, 2024

For example, the customer expectations for a B2B tech company will differ significantly from those for a consumer-facing retail brand. Qualtrics XM Institute [link] Qualtrics provides certifications focused on experience management across various domains, including customer, employee, and brand experience.

Customer Experience 444

Customer Experience Customer Journeys Case Study Innovation 444

Comm100

APRIL 22, 2021

From Starbucks to Duolingo and in almost every industry in between, top brands are turning to chatbots to improve their customer service and support operations. While some brands were initially hesitant to get onboard, thanks to tech advancements, these chatbot fears are being put to bed. Watch the video. Evolution of AI .

Chatbots 246

Chatbots Brands Wait Times Consumers 246

InMoment XI

NOVEMBER 14, 2024

With 64% of Internet users discovering brands via social media, getting your marketing on point is essential. Some of this activity could be relevant to your brand and industry. From brand mentions to product discussions, you gain insight into customer sentiment to help make informed decisions.

Tools 195

Tools Social Media Customer Experience Analysis 195

InMoment XI

SEPTEMBER 21, 2021

None of this is to say that metrics aren’t important, but companies should remember that they can only reveal so much about why customers may be experiencing an issue or even why they remain loyal to the brand. If your brand can offer experiences that are far more human, that’s far more valuable than achieving any high metric score.

Customer relationships 433

Customer relationships Customer Experience Net Promoter Score Effort Score 433

ECXO

NOVEMBER 26, 2024

They can turn a negative experience into a positive one, leaving customers with a smile and a great story to tell about your brand. Augmented Reality (AR) in Customer Service Brands are beginning to use AR to enhance customer interactions. Unicorns Excel in High-Stress Environments Unicorns thrive under pressure.

Self Service 334

Self Service Culture Training Analytics 334

InMoment XI

DECEMBER 10, 2024

It improves your brand image : Happy customers are more likely to recommend your business, helping support brand reputation management efforts. With InMoments social listening tool , you can track brand and product mentions to see what customers have to say. Another benefit of educating your customers is brand credibility.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

InMoment XI

DECEMBER 22, 2022

If your brand isn’t capturing customer feedback, unfortunately it won’t know how to improve—this is where the voice of customer (or “VoC”) comes in. In this stage, you have the opportunity to set up a strong foundation for your program; a strategy that aligns with the overall business values, financial objectives, and brand promises.

Voice of Customer 418

Voice of Customer Examples Strategy Net Promoter Score 418

InMoment XI

OCTOBER 25, 2024

It allows you to see your overall brand health and current reputation standing. ReviewTrackers ) Reviews and ratings, with a share of 42%, are the most popular way customers interact with brands. As a result, customers are more likely to stay loyal to your brand and even advocate for it. It improves a restaurant’s brand image.

Feedback 195

Feedback Management Social Media ROI 195

ECXO

JANUARY 21, 2025

One disgruntled customer posted a video on YouTube titled, Why Ill Never Buy Apex Products Again. The video gained millions of views, and Apex became the laughingstock of the industry. Reputation Ruined: Apex went from being a beloved brand to a cautionary tale in the tech world. By then, it was too late.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

InMoment XI

MAY 3, 2022

Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. Insurance customers are buying into a long-term relationship, which means building brand trust is extremely important to keep customer retention rates high.

Insurance 370

Insurance Tips Data Return on Investment 370

InMoment XI

SEPTEMBER 13, 2022

We at InMoment have had the pleasure of working with some of the world’s greatest brands—and one brand that definitely stands out on that list is global footwear retailer, Foot Locker. Saxey shares, “We’ve had success with video feedback, as it helps layer in the sentiment.

Innovation 370

Innovation Sports Tips Video 370

TechSee

FEBRUARY 10, 2025

They interpret each customer’s unique situation, respond in their preferred channel (voice, chat, video), and ensure your brand delivers a memorable, human-centered experience at scale. Sophie AI picks what works best for the individual user and your brand, based on real-time context and past interactions.

Customer Service 124

Customer Service ROI Average Handle Time Multi-Channel 124

InMoment XI

JANUARY 18, 2023

Melanie is an experienced Voice of Customer strategist with over a decade of experience in CX, insights, research, and data-driven intelligence for some of the world’s leading brands. You can also find the video recordings off the XI Café Podcast on our YouTube channel! More of a visual person? No worries.

Voice of Customer 370

Voice of Customer Consulting Video Innovation 370

InMoment XI

NOVEMBER 18, 2021

The ongoing global supply chain woes have created massive headaches for both customers and the brands that serve them. One of the many products of lingering COVID uncertainty, the supply chain crisis has resulted in steeper prices, logistics chaos, and a markedly lower supply of everything from video game consoles to garden furniture.

Customer Experience 362

Customer Experience Guidelines Course Brands 362

ECXO

MAY 15, 2023

The report notes that 82% of brands believe that winning at customer experience is directly linked to the ability to capture and analyze real-time data. Complete control enhances trust between brands and consumers and improves engagement and business metrics. Focusing on first-party data (i.e.,

Tips 400

Tips Net Promoter Score Advertising Customer Journeys 400

eglobalis

SEPTEMBER 28, 2024

Introduction: Toyota and its enhanced brand Lexus have long been recognized as global leaders in the automotive industry, not just for their reliable vehicles but also for their commitment to customer satisfaction and accountability. This erodes trust between the brand and the customer.

Automotive 469

Automotive Loyalty System Return on Investment 469

Lumoa

MARCH 9, 2023

Put simply, it means genuinely caring about the experience your customers have with your brand. The release of the “ How It’s Made ” videos is a perfect example of this. In the world of customer experience, “customer empathy” is not just a buzzword, it’s a game-changer.

Customer Experience 397

Customer Experience Social Media Customers Video 397

AWS Machine Learning

MAY 30, 2024

Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. Popular use cases Advertising tech companies own video content like ad creatives.

Policies 131

Policies Video Advertising Analysis 131

C3Centricity

JULY 8, 2020

Words have given way to more images and now also to videos. Checking a website is often the first step a customer makes when they are interested in a brand or manufacturer. Although your website is about you and your company and/or brands, it is your customers, both current and potential, that need to like it.

Engagement 279

Engagement Entertainment Customer Centricity Social Media 279

GetFeedback

NOVEMBER 25, 2019

Televisions and Video Players: 83%. Video Streaming Service: 75%. Video-on-Demand Service: 68%. One more thing— We recently partnered with TEDx Speaker and CX expert Jeannie Walters to launch a webinar where we discussed how leading brands are measuring CSAT and using these insights to improve the customer experience.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

GetFeedback

JANUARY 28, 2020

Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers. Implementing proper customer retention strategies can help you build solid relationships with customers who can also become your brand ambassadors. Facebook live video. So let’s get started.

Social Media 322

Social Media Customer Retention Strategy Video 322

BirdEye

FEBRUARY 5, 2025

A carefully curated Facebook Business Page can also effectively showcase your brands story and offerings. Heres how social media channels influence customer decisions: Visual discovery: High-quality photos and videos shared on your social media accounts spark cravings instantly. A must for casual and fine dining restaurants alike.

Social Media 104

Social Media Tips Marketing Video 104

CSM Magazine

DECEMBER 2, 2024

One effective approach for businesses and individuals alike is utilizing 3D video animation techniques. Three-dimensional videos engage viewers and effectively communicate brand messages in an entertaining and humanized manner. When combined with creative narratives, these videos affect audiences emotionally.

Video 52

Video Company Entertainment Brands 52

AWS Machine Learning

MAY 7, 2024

Veritone began its journey with its foundational AI operating system, aiWARE TM , solving industry and brand-specific challenges by building applications on top of this powerful technology. In this post, we demonstrate how to use enhanced video search capabilities by enabling semantic retrieval of videos based on text queries.

Video 131

Video e-support Comparison Advertising 131

InMoment XI

OCTOBER 17, 2023

We understand it may seem intimidating, but over our 19 years of experience helping the world’s most popular brands ace their customer experience, we’ve learned a few things about how to systematically and strategically review your CX program, and pinpoint the actions you need to take for success. Want to learn more about it?

Customer Experience 370

Customer Experience Net Promoter Score Tips Effort Score 370

InMoment XI

JULY 13, 2022

Simple to understand, this powerful metric can give you a wealth of information that you can use to improve your brand. First, you ask your customers a simple question: “On a scale of 0-10, how likely is it that you would recommend my brand/product/service to a friend or colleague?”. What Is Net Promoter Score? Detractors.

Net Promoter Score 368

Net Promoter Score Customer Retention Effort Score NPS 368

BirdEye

MARCH 6, 2025

By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. If your brand also feels invisible, keep reading. Well show you why a strong online presence matters, how to build brand awareness, and simple steps to climb higher in search results. Do you know how? The payoff?

Tips 85

Tips Tools Social Media Multi-Channel 85

Comm100

SEPTEMBER 25, 2021

Any delays in service provision can lead to client loss, decreased revenue, and injured brand reputation. Ideally, unlike the other standard chatting platforms, the white label chat service doesn’t show the vendor’s logo, domain, or any other type of vendor-specific branding. Video calling. File sharing.

How To 263

How To Software Video Customer Satisfaction 263

Retently

NOVEMBER 27, 2024

With the industry growing at lightning speed, brands face a golden opportunity to scale like never before – but it’s not as simple as setting up a website and waiting for sales to roll in. In this article, we’ll walk you through the most effective, data-driven ecommerce growth strategies that are helping brands of all sizes crush their goals.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Experience Investigators by 360Connext

SEPTEMBER 21, 2021

The brands that do pay attention to the details of the experience they deliver are the ones who disrupt markets, gain more customers through referrals and word-of-mouth marketing, and keep their customers happier, for longer. Your customer has expectations from your brand throughout their journey.

Customer Journeys 373

Customer Journeys Brands Customers Customer Experience 373

Experience Investigators by 360Connext

AUGUST 17, 2021

Video] Struggling to Manage CX? Video] You’re 5 Questions from a CX Mission Statement . “And I sent Customer X a set of branded golf balls with a handwritten note, just to say thanks for your patience.”. Who Needs to Know What We’re Doing? Who Needs to Approve? How Will This Team Work Together? Try a CX Charter.

Meeting 364

Meeting Customer Experience How To Net Promoter Score 364

Comm100

MARCH 30, 2021

Today’s customers want to connect with their brands whenever, wherever, and however they want. Serve your customers on live chat, audio & video chat, email, social media, mobile text messaging, and a self-serve knowledge base. Audio and video chat allows brands to establish face-to-face relationships with their visitors.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

InMoment XI

SEPTEMBER 28, 2022

In my role at InMoment, I work with brands to generate and evaluate ideas to attract new customers, delight existing customers and identify strategic initiatives. In this article, I’ll discuss three areas in which human expertise can make a valuable contribution.

Customer Journeys 418

Customer Journeys Customer Experience Exercises Consulting 418

InMoment XI

FEBRUARY 24, 2022

To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. It can be a customer story, verbatims, videos, etc., Tip #1: Break Down Metrics. Metrics are core to any CX program—whether it’s NPS , CSAT , CES , etc. Stories, stories, stories. And it doesn’t have to stop at just customers.

Tips 370

Tips ROI Metrics Touchpoint 370

InMoment XI

AUGUST 3, 2023

It encompasses a wide array of data types, such as text, audio, images, and video content, making it difficult to analyze using conventional methods. To learn more about how your brand can use unstructured data analytics to drive business success, request a demo here!

Analytics 366

Analytics Customer Insights Data Social Media 366