Magellan Solutions

FEBRUARY 26, 2024

Additionally, AI enables businesses to automate call routing, ensuring that customers are directed to the right agent. Integrating artificial intelligence call center solutions empowers customer service professionals to streamline operations and enhance efficiency. It improves customer service and satisfaction.

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Magellan Solutions

JULY 27, 2017

Greater accessibility, improved efficiency, faster speed, more seamless operations, increased security at a lower cost – these are the popular benefits of a cloud-based call center platform. This is a trend of the call center industry of the Philippines and beyond, that many experts strongly believe are here to stay.

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Magellan Solutions

JULY 30, 2021

The strategy must focus on implementing a dozen of the commonly used best practices for reducing shrinkage of inhouse call center in the Philippines. No manager can boost call center performance without measuring and monitoring shrinkage rate regularly. Make shrinkage management a call center experience Philippines.

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Talkdesk

JULY 8, 2016

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Slack modernizes traditional (and sometimes ineffective) call center features.

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NobelBiz

OCTOBER 30, 2020

Your call center experience gets more interesting when you know your customer well. You want to create emotional bonds that make the customer experience in call centers as positive as possible. Your customer turns into a real human being!

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Talkdesk

JUNE 27, 2016

All of the above issues can be easily remedied by advanced call center software. In our upcoming webinar on July 7, we’re partnering with Slack to examine how the popular communication app can be used by support teams to improve the call center experience for supervisors, agents and customers.

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