Magellan Solutions

JULY 27, 2017

As opposed to the more traditional, premise model, cloud call center solutions are cheaper, faster and simpler to set-up and maintain, because all the hardware, software and maintenance is shouldered by the provider. Need for omnichannel communication. Utilization of remote call center agents.

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Call Center Trends Industry Report 56

Talkdesk

JULY 8, 2016

Beyond simply facilitating intra-office communications, Slack has evolved into a powerful tool for increasing employee productivity, improving overall collaboration and unifying disparate business tools and systems. Slack modernizes traditional (and sometimes ineffective) call center features.

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Call Center Call Center Solutions Fashion Call Center Experience 40

Talkdesk

JUNE 27, 2016

All of the above issues can be easily remedied by advanced call center software. In our upcoming webinar on July 7, we’re partnering with Slack to examine how the popular communication app can be used by support teams to improve the call center experience for supervisors, agents and customers.

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Call Center Call Center Solutions Call Center Experience Software 41

NobelBiz

OCTOBER 30, 2020

Your call center experience gets more interesting when you know your customer well. You want to create emotional bonds that make the customer experience in call centers as positive as possible. One way for contact centers to accomplish this is by going for a cloud-based Unified Communications solution.

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Call Center Customer Service Net Promoter Score How To 52

Magellan Solutions

JULY 30, 2021

The strategy must focus on implementing a dozen of the commonly used best practices for reducing shrinkage of inhouse call center in the Philippines. No manager can boost call center performance without measuring and monitoring shrinkage rate regularly. Make shrinkage management a call center experience Philippines.

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