Magellan Solutions

FEBRUARY 26, 2024

Artificial intelligence (AI) in call centers can enable customer service professionals to focus on essential tasks, as 78% of them stated. The collaboration between AI and call centers is reshaping the customer service paradigm. It has led call centers to explore the benefits of AI.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Your customer turns into a real human being!

Call Center 52

Call Center Customer Service How To Net Promoter Score 52

Magellan Solutions

JULY 27, 2017

Greater accessibility, improved efficiency, faster speed, more seamless operations, increased security at a lower cost – these are the popular benefits of a cloud-based call center platform. This is a trend of the call center industry of the Philippines and beyond, that many experts strongly believe are here to stay.

Call Center 56

Call Center Trends Industry Report 56

Magellan Solutions

JULY 30, 2021

Shrinkage is the element that takes your customer service agents away from being productive and serving their customers right. . The strategy must focus on implementing a dozen of the commonly used best practices for reducing shrinkage of inhouse call center in the Philippines. Measure Shrinkage Rate Continuously.

Call Center 52

Call Center Management Contact Center Call Center Solutions 52

Talkdesk

JUNE 27, 2016

Many call centers implement rigorous training programs as part of the onboarding process for newly hired agents. These programs often involve learning about the company, the product, customer service processes, proper phone etiquette and more. Agents can’t notify supervisors when they need help during a call.

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Call Center Call Center Solutions Call Center Experience Software 41