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Pros and Cons of a Script in a Lead Generation Call Center

Magellan Solutions

Explaining the call flow and product itself are difficult tasks. For example, your customer would like to talk about something else but it is not part of the script. An adjustment you can do here is to provide a bulleted call flow instead of a full blown script. Reducing the Difficulty in Training Agents.

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11 Ways Technology Improves Outbound Telemarketing Services Experience

Magellan Solutions

One good reason for this is innovative technologies that enable BPOs to realize opportunities and provide stellar call center experience. The introduction of multiple systems, software and equipment changes how call centers work especially for Outbound Calls. Hybrid Center or Blended Call Flows.