Call Center Experience Call Recording Chatbots Interaction 
ViiBE Blog
MAY 13, 2021
Call center technology refers to these different software and hardware tools used to run a call center. Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. So what exactly do call centers do? What does a call center do?
AWS Machine Learning
DECEMBER 21, 2023
In this post, we explore how generative AI in SageMaker Canvas can help solve common challenges customers may face when dealing with contact centers. As part of this post, we provide the prompts used to solve the tasks and discuss architectures to integrate these results in your AWS Contact Center Intelligence (CCI) workflows.
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