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With the Anthropic Claude 2 model selected, enter your prompt “Create a call script for an agent that helps customers with lost credit cards” and press Enter. With SageMaker Canvas generative AI, contact center analysts save time in the creation of call scripts, and are able to quickly try new prompts to tweak the scripts creation.
Callcenter technology refers to these different software and hardware tools used to run a callcenter. Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. In contrast, others make outbound calls to customers, and some even do both.
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