AWS Machine Learning

DECEMBER 21, 2023

This allows you to use natural language with a conversational chat interface to perform tasks such as creating novel content including narratives, reports, and blog posts; summarizing notes and articles; and answering questions from a centralized knowledge base—all without writing a single line of code.

Contact Center 106

Contact Center Call Center e-support Knowledge Base 106

ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. In contrast, others make outbound calls to customers, and some even do both.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

CSM Magazine

JUNE 27, 2022

Although customer expectations vary, companies that wish to succeed must find efficient ways to improve call center experiences. More importantly, what was the customer’s demeanor at the end of the phone call? Analyze call volume at different times of day to determine when you need more reps.

Customer Experience 52

Customer Experience Social Media Customer Service Representative Call Center 52