InMoment XI

OCTOBER 31, 2024

A single negative experience with one of your agents can be enough to drive a customer to your competitor. As a result, it’s important to deliver a positive call center experience that meets customer expectations. The best way to get started is by tracking and monitoring call center metrics.

Call Center 195

Call Center Metrics Self Service Effort Score 195

InMoment XI

DECEMBER 13, 2024

One of the most crucial touchpoints in their journey is the call center. Therefore, a positive call center experience is essential for business growth. The best way to start is by investing in a call center dashboard. What Is A Call Center Dashboard?

Call Center 195

Call Center Contact Center Social Media Effort Score 195

AWS Machine Learning

DECEMBER 21, 2023

We show how to use SageMaker Canvas to create a new call script or improve an existing call script, and explore how generative AI can help with reviewing existing interactions to bring insights that are difficult to obtain from traditional tools.

Contact Center 111

Contact Center Call Center e-support Knowledge Base 111

ViiBE Blog

MAY 13, 2021

In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. Call center technology refers to these different software and hardware tools used to run a call center. So what exactly do call centers do?

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

CSM Magazine

JUNE 27, 2022

Although customer expectations vary, companies that wish to succeed must find efficient ways to improve call center experiences. You use existing data, previous conversations, social media, surveys, trend reports, and analytical tools to your advantage. Not sure how or where to start? Continue reading for advice.

Customer Experience 52

Customer Experience Social Media Customer Service Representative Call Center 52