AWS Machine Learning

DECEMBER 21, 2023

With SageMaker Canvas generative AI, contact center analysts save time in the creation of call scripts, and are able to quickly try new prompts to tweak the scripts creation. SageMaker Canvas can use generative AI help you analyze the existing call script and suggest improvements to improve the quality of call scripts.

Contact Center 118

Contact Center Call Center e-support Knowledge Base 118

AWS Machine Learning

MARCH 20, 2025

To use it to evaluate this solution, some changes had to be made: There is a choice for the user to analyze one of the generated metadata fields for a call (such as a summary) or a specific Q&A pair. The user can bring in two model outputs for comparison.

Call Center 85

Call Center Call Center Experience Metrics Analytics 85

Magellan Solutions

JULY 10, 2021

Call Center Experience Philippines. Just look at these figures: Price to Literacy Comparison. Based on the table above, Telemarketing Philippines Outbound companies pride itself as the most affordable call center provider in the world. But let us break it down further.

Company 52

Company Call Center Call Center Experience Government 52