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One of the most crucial touchpoints in their journey is the callcenter. Therefore, a positive callcenterexperience is essential for business growth. The best way to start is by investing in a callcenter dashboard. What Is A CallCenter Dashboard?
Tech Inconsistencies: Remote agents might be using varied devices and internet connections, leading to inconsistent service quality. Example from a CallCenter Perspective An agent working remotely faces frequent connection drops due to an unstable home internet connection.
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