Beyond Philosophy

MAY 8, 2019

In our global Customer Experience consultancy, we have found you can evoke two to four emotions that work in different situations around the world, although different cultures may require different emphases to get there. The third piece is you’ve got to bring people on board with your plan from a cultural perspective.

Net Promoter Score 155

Net Promoter Score Insurance Call Center Training 155

NobelBiz

MAY 22, 2022

But at the same time, it has become increasingly difficult to differentiate between good and not so good talent; between compatible and not so compatible talent in terms of company culture, work ethic, and last but not least, proper qualification. Rachel Macklin Rachel has a staffing and consulting background with over 15 years of experience.

Call Center 52

Call Center Management Contact Center Gamification 52

Russel Lolacher

AUGUST 29, 2022

But it’s amazing how many people have you know, I guess, the the level of interest and level of engagement in in my content and the things that that I bring to the table, it seems like it’s exploded just in the last several months since I you know, since I made this this great reveal, if you will. Doug Rabold. Yeah, absolutely.

Leadership 59

Leadership Innovation Call Center Connections 59