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Tony Medrano: First, we are going to talk about change, transformation, changing a contactcenter into a profit center, and we are going to dive into conversations and how conversations are what drives that profitability and increases that engagement between your customers and your brand.
The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contactcenter world. As a response to the pandemic lockdowns, callcenter businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!
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