Magellan Solutions

MAY 6, 2021

Since its conception, outbound telemarketing has become the go-to of businesses who want to have a progressive revenue and sales. But, nowadays, most companies think that Outbound marketing is not relevant anymore, especially with the establishment of the National Do Not Call Registry and the boom of inbound calling services.

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ViiBE Blog

MAY 13, 2021

No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company. So what exactly do call centers do? What does a call center do? At the core of each call center or contact center is the customer interaction.

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NobelBiz

OCTOBER 30, 2020

But having the right tools, caring for your customers, and empowering your agents is what you need to do to improve call center customer service and stay relevant in today’s customer-centered market. To learn more, though, the customer service team in your call center should hear about your customers more intimately.

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GlowTouch

MAY 7, 2020

We are headquartered in Louisville, KY, with offices in Boston, MA, and Bangalore, India, with another large contact center in Mangalore, India. Education: High School Diploma or equivalent educational experience is required. Experience & Requirements: Candidates with previous Bank/Call Center experience preferred.

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Talkdesk

SEPTEMBER 28, 2016

Stop by our booth at the Cloud Expo (#412) and Service Lodge to meet the team, learn more about our contact center solution and pick up some awesome swag. Talkdesk VP of Sales, Andrew Bothwell, will be revealing what modern customers expect from today’s businesses and how to meet those demands. Talkdesk Booths.

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Magellan Solutions

JULY 30, 2021

Here’s an example of a contact center services Philippines shrinkage calculator that would help you understand more. . Bob leads a team of 12 agents in a call center. . They even make it easier for managers to monitor fluctuations in call center shrinkage and identify the factors increasing them.

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Magellan Solutions

JULY 22, 2021

Telemarketing has an outbound cold calling in common with Telesales. But each call can have multiple purposes: Lead generation, qualification, and segmentation. Appointment setting for inside sales teams. FMCG and wine sales. They then proceed to close them with outbound calls. Cold calling often gets a bad wrap.

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Magellan Solutions

JULY 29, 2021

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . Analyzing your CRM data to find qualified leads from existing customers, for instance, is one way AI can help you find new sales opportunities. Intelligent virtual agents work to increase contact rates.

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Magellan Solutions

AUGUST 2, 2021

Thus, the contact center industry in the Philippines helps clients to adapt to the changed situation. . Majority of i nhouse call center in the Philippines are supported by digital and analytics. That’s around 2 to 13 times the average annual salary of a call center agent! Philippines.

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NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!

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Magellan Solutions

APRIL 5, 2021

Thus, there are very few Filipino call centers that cater SMEs as their main partner. . What Contact Center Services Philippines Can SMEs Get? Here are some of the services you can get from call center Philippines. This is perfect if you want to retain all of your customers for future sales.

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