NobelBiz

MARCH 19, 2024

Call center dashboards play a vital role in contact centers. Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. Types of Call Center Dashboards So what types of call center dashboards are there?

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Magellan Solutions

FEBRUARY 26, 2024

How does AI advance call centers? It prevented unmanageable queues and dramatically lowered wait times through expert demand prediction. Problem : Priceline’s call volume spiked 300% at the start of the pandemic as travelers rushed to cancel or rebook. Lines overwhelmed their legacy system.

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NobelBiz

OCTOBER 17, 2023

Power Your Contact Center with Work-From-Home Excellence Work-from-home (WFH) in contact centers enhances employee productivity, offers business flexibility, and maintains continuity during disruptions. According to cxtoday.com , 96% of contact centers admit they face challenges in maintaining compliance.

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