GlowTouch

MAY 7, 2020

We are headquartered in Louisville, KY, with offices in Boston, MA, and Bangalore, India, with another large contact center in Mangalore, India. Core to our philosophy of success is an employee-oriented culture dedicated to serving our clients. Manage large amount of inbound calls in a timely manner. Tonya Morgan.

Call Center 52

Call Center Multi-Channel Banking Policies 52

NobelBiz

MARCH 19, 2024

Multi-conditional alerts further enhance the capability to identify and address complex scenarios promptly, ensuring agility and responsiveness in managing customer interactions. Ensure the dashboard remains flexible and responsive to evolving needs by embracing a culture of continuous improvement.

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59

Magellan Solutions

MARCH 14, 2023

Magellan Solutions improving your call center experience Philippines Every call center manager balances many things at the same time on a day-to-day basis. They have difficulties identifying which channels they should focus on and which technology is best to implement.

Call Center 52

Call Center Contact Center Call Center Experience Net Promoter Score 52

Magellan Solutions

AUGUST 4, 2021

Magellan Solutions improving your call center experience Philippines. Every call center manager balances many things at the same time on a day-to-day basis. . The problem is that contact centers such as Office Partners 360 struggle to keep up. This will lead to a consistent experience. Absenteeism.

Call Center 52

Call Center Contact Center Call Center Experience Net Promoter Score 52