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One of the most crucial touchpoints in their journey is the callcenter. In fact, 89% of customers say that a quick response to an initial inquiry is important when deciding where to take their business. Therefore, a positive callcenterexperience is essential for business growth.
Your customer turns into a real human being! Your callcenterexperience gets more interesting when you know your customer well. Follow the Customer’s Journey At various stages of the sales cycle, a customer will interact in different ways with your customer service team.
Did you know that 96% of consumers leave a business due to poor customer service? Although customer expectations vary, companies that wish to succeed must find efficient ways to improve callcenterexperiences. Use Personas To Further Understand Every Customer. Not sure how or where to start?
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