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WATCH NOW Ensure a reasonable degree of cross-campaign agent compatibility Callcenter campaigns (inbound, outbound, or blend) can see a lot of fluctuation in activity, volume, or demand. We maybe got a handful across: nearly 50 hires that actually had callcenterexperience.
We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North American Sales Center for Jenny Craig. You mentioned incentives, gamification and increasing the competition amongst the agents in a friendly way. The full transcript is below, as well as the archived recording.
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