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We’ve relied on the knowledge of three experts with decades of experience in the contact center space and callcenter workforce management in particular. Jennifer Brown Jennifer has 35 years in the callcenter industry, with the last 25 spent in leadership. Let’s meet the experts!
So, it is critical for brands to understand the difference in chat from email and voice and use channel specific metrics for every part of the conversation, those internal conversations you would then have your leadership, specifically CFO and CMO really help the contact center gain new variety as the profit center within the organization.
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