Call Center Experience Measurement Omni-Channel Virtual Call Center 
ViiBE Blog
MAY 4, 2021
Customers expect the same level of service as in person, so it is crucial to measure your call center’s overall performance as well as your individual agents. Key performance indicators (KPIs) like AHT , NPS and FCR are vital to measuring this performance. How to measure it? ViiBE makes tracking FCR effortless.
Magellan Solutions
JULY 29, 2021
Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. Call Center Agent Monitoring. We can use AI to monitor client calls in real-time. The use of AI applications streamlines the call center experiences. •
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