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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Given the overwhelming move to virtualcallcenters, using AI for quality monitoring and compliance control is essential for future growth. The pandemic hit the callcenter industry with a dramatic increase in difficult calls and an increase in customer service efforts. Analytics — The Driving Force.
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