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In contrast, others make outbound calls to customers, and some even do both. Regardless, similar technology is critical to the proper functioning of the callcenter. No matter the kind of callcenter, ensuring a positive callcenterexperience is crucial to a customer’s experience with a company.
Analyzing your CRM data to find qualified leads from existing customers, for instance, is one way AI can help you find new sales opportunities. Since conference attendance and networking events are likely to be significantly reduced in 2021 as long as there are COVID-19 health risks, AI-driven sales support and lead nurturing are a must-have.
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