Magellan Solutions

MAY 16, 2024

As businesses seek to streamline operations and enhance customer experiences, outsourcing solutions, such as offshore call centers and outbound call center services, have gained significant traction. Industry-Specific Expertise : Call centers specializing in specific industries (e.g.,

Call Center 52

Call Center Average Handle Time ROI Omni-Channel 52

TechSee

JUNE 25, 2019

Intent prediction enables call centers to up their game by giving customers the assistance they need in the way they want it. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics. Gamification.

Technology 122

Technology Customer Service Contact Center Gamification 122

Magellan Solutions

JULY 26, 2021

Maximized return on investment (ROI). A proprietary automated communication system takes care of non-emergency calls while directing emergency callers to a CSR provider. The CSR then uses their providers’ Message Receipt Verification Service to send emergency calls to an on-call plumber via text to his cell phone.

Call Center 40

Call Center e-support Call Center Solutions Return on Investment 40