ShepHyken

JANUARY 22, 2021

Remote work has made us appreciate the way the agents could communicate with peers and supervisors without any hesitation in the physical work environment. Monitoring of Agents in real-time can also be done with Virtual Call Center Solution also the solution can allow agents to work from anywhere with any device.

Call Center 94

Call Center Virtual Call Center Contact Center Average Handle Time 94

ViiBE Blog

APRIL 26, 2021

Teach your agents to communicate with empathy and receive customer feedback and criticism while remaining professional and detached. Increase the lines of communication. These days, customer support has moved beyond mere call centers to omnichannel contact centers. Invest in new technology.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

ViiBE Blog

AUGUST 2, 2021

A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution. This also shows that your customer service team is open to real-time, engaging communication.

CRM 52

CRM Call Center e-support Social Media 52

Magellan Solutions

AUGUST 5, 2021

. • Seamless call transfer mechanisms. Special routing plans to handle phone calls during holidays. Auto dialers are call center solutions that automatically dial phone numbers from a contact list. But you also need tools for your agents to communicate their needs and concerns. 25.30 – $70.92/month.

Call Center 40

Call Center Software CRM Virtual Call Center 40

NobelBiz

JUNE 1, 2021

A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. What exactly is a CCaaS solution?

Contact Center 52

Contact Center Multi-Channel Call Center Software 52