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So, as more consumers continue to use their phones as their preferred device, mobile-first customer service capabilities natively housed within smartphone apps are becoming a concrete competitiveadvantage—especially when it comes to factors inherent in customer service that can’t be totally eliminated – like putting customers on hold.
For a contactcenter for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. Call Experts understands this and has invested heavily in cutting-edge tools and infrastructure.
For a contactcenter for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. Call Experts understands this and has invested heavily in cutting-edge tools and infrastructure.
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