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So, as more consumers continue to use their phones as their preferred device, mobile-first customer service capabilities natively housed within smartphone apps are becoming a concrete competitiveadvantage—especially when it comes to factors inherent in customer service that can’t be totally eliminated – like putting customers on hold.
Use that workflow to find the best solution to address that use case – whether it’s a chatbot, voice recognition-based VCA, or one that can process visual images. Virtualagent exhibitors at MWC 2018: Nuance. Nuance Communications uses conversational AI to create stronger relationships, and better experiences, for consumers.
Use that workflow to find the best solution to address that use case – whether it’s a chatbot, voice recognition-based VCA, or one that can process visual images. Virtualagent exhibitors at MWC 2018: Nuance. Nuance Communications uses conversational AI to create stronger relationships, and better experiences, for consumers.
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