The Future of Intelligent Decision Support Systems in Contact Centers
TechSee
AUGUST 14, 2018
These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. . While effective, the IDSS flow has a major weakness – it relies heavily on input generated by the consumer, which is highly subjective and often error-prone.
Let's personalize your content