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There are numerous Cloud CallCenter as a Service solutions that you may select from. However, as you may imagine, choosing the best-suited one requires a careful and profound analysis of your business needs Many callcentersolutions use plain text and thus lack support for your specific needs.
Call Whispering Call whispering allows supervisors to coach agents during live calls by providing them with information or advice without the customer hearing, improving the quality of service in real-time. Call whispering is not just a feature; it’s a strategy for excellence.
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