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Consider the following factors when making your decision: Features Look for essential features such as call routing, call recording, dialers, IVR (Interactive Voice Response), and robust reporting and analytics capabilities. Agent Training Proper training is essential for your callcenter agents to provide exceptional customerservice.
A CCaaS is a multi-channel contactcentersolution that is critical to a company’s growth. It is a software system that improves customerservice efficiency by utilizing a callcentersolution that manages several channels particular to a business. What exactly is a CCaaS solution?
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