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Consider the following factors when making your decision: Features Look for essential features such as call routing, call recording, dialers, IVR (Interactive Voice Response), and robust reporting and analytics capabilities. Agent Training Proper training is essential for your callcenter agents to provide exceptional customer service.
It is calculated as follows: Percentage of ROI callcenters = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? 3 mistakes to avoid when choosing a contactcentersolution provider 1.
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