TechSee

JUNE 25, 2019

Companies can use biometrics to verify warranties, ensuring that customers receive service for their devices without requiring them to save receipts or warranty documentation. Agents representing financial institutions or insurance companies can use biometrics to quickly authenticate customers while minimizing the risk of fraud.

Technology 122

Technology Customer Service Contact Center Gamification 122

TechSee

MARCH 6, 2018

And in today’s turbulent financial times, superheroes at work are needed more than ever. Take a peek into the latest issue of Super-Agent and see how he is using Artificial Intelligence to save the contact center: There is pandemonium at the Contact Center. The monthly KPI report has just been released and the news is… not good.

Contact Center 118

Contact Center Chatbots Customer Care Financial 118

TechSee

MARCH 6, 2018

And in today’s turbulent financial times, superheroes at work are needed more than ever. Take a peek into the latest issue of Super-Agent and see how he is using Artificial Intelligence to save the contact center: There is pandemonium at the Contact Center. The monthly KPI report has just been released and the news is… not good.

Contact Center 84

Contact Center Chatbots Customer Care Financial 84

TechSee

FEBRUARY 5, 2018

Billing disputes remain the most common types of customer service inquiries, and are often extremely nuanced and especially difficult to resolve. According to Oracle , energy providers worldwide spend about $30 billion dollars every year on customer care.

Customer Service 133

Customer Service Call Center Fashion Contact Center 133

NobelBiz

MARCH 23, 2022

Network reliability A system failure might have devastating financial consequences on your contact center revenue. Contract terms and financial security Some service providers gives flexible services, while others bind you to long-term commitments. 3 mistakes to avoid when choosing a contact center solution provider 1.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

TechSee

DECEMBER 5, 2017

To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. . To ensure high levels of customer satisfaction, companies must provide stellar customer service anytime, anywhere, and through any touch point.

Contact Center 116

Contact Center Customer Satisfaction Self Service Technology 116