TechSee

MAY 29, 2018

Google Consumer Survey underscores these statistics, with 20% of consumers (1 in 5) reporting that they’ve watched an unboxing video. Customer Service KPI #1 – NPS (Net Promoter Score). Customer satisfaction is critical as it impacts churn and customer lifetime value.

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Contact Center Engagement Call Center Net Promoter Score 95

NobelBiz

OCTOBER 30, 2020

As it turns out, a customer’s experience when contacting your call center could make the difference between sticking with your business and choosing a competitor. Try asking your customers to complete a short survey after each interaction, or end each call with a question about your results and how they might improve next time.

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Call Center Customer Service How To Net Promoter Score 52

TechSee

DECEMBER 5, 2017

This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. .

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Contact Center Customer Satisfaction Self Service Technology 116