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Public switched telephone network (PSTN)caller wait time dropped to less than one minute , and PSTN call abandonment fell a solid 8%. Eliminate Channel Switching By Blending Channels. The goal is a zero-friction customer experience. Unify the Data.
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. • Seamless call transfer mechanisms. Special routing plans to handle phone calls during holidays. Auto dialers are callcentersolutions that automatically dial phone numbers from a contact list. Detailed call recording and logging. • CustomerRelationshipManagement (CRM) Software.
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A CCaaS is a multi-channel contact centersolution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a callcentersolution that manages several channels particular to a business. What exactly is a CCaaS solution?
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