ViiBE Blog

APRIL 28, 2021

If your employees are not reliably available, it will drive up wait times for your customers and negatively affect overall call center performance. Customer satisfaction. Customer satisfaction is key to your call center’s success. Evaluating a call center agent.

Call Center 98

Call Center First Call Resolution Average Handle Time Virtual Call Center 98

ViiBE Blog

APRIL 26, 2021

If you take customer service seriously, you need to understand the importance of IT support in ensuring a good customer experience. This article will go over six tips to help you improve IT support and turn frustrated customers into satisfied ones. Train your employees for customer satisfaction.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

ViiBE Blog

AUGUST 2, 2021

Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. Your CRM strategy is what defines the levels of your customers’ satisfaction and allows for lasting customer loyalty and sustainable customer retention.

CRM 52

CRM Call Center e-support Social Media 52