ShepHyken

JANUARY 22, 2021

Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. COVID-19 has led us to believe that we need to rethink, amend, and strengthen our contact centers with robust technology to stay ahead of the pandemic. Real-time Remote Monitoring. Here’s how!

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Call Center Virtual Call Center Contact Center Average Handle Time 94

ViiBE Blog

AUGUST 2, 2021

A CRM system holds all the information about your customers that is essential for successful and sustainable business growth, hence its integration can benefit you and your company in various aspects along the way, especially within customer support services. It can thus benefit you and your business in many different ways such as: 1.1.

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CRM Call Center e-support Social Media 52

Magellan Solutions

AUGUST 5, 2021

Most call centers handle tons of inbound and outbound calls every day. To manage this call volume , you need phone systems with advanced features like call transferring, group conferencing, voicemail support, and more. Automated call distribution (ACD) . Customized call queues. Feature(s).

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