TechSee

NOVEMBER 27, 2018

The use of AR in field services reduces technician error, improves training, and increases first time resolutions. AR remote assistance has been proven to increase First Call Resolution by 20% and decrease the need for technician dispatched by 17%. Self Service.

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Infographics Self Service Customer Service First Call Resolution 84

TechSee

AUGUST 14, 2018

Implementing decision support tools backs up the agent, putting the right information at the tip of their fingers, helping them work smarter and perform better in operational KPIs such as First Call Resolution (FCR) and Average Handling Time (AHT). Vision – The Missing Link.

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Contact Center System Average Handle Time Virtual Agent 95

NobelBiz

JULY 23, 2024

Omnichannel call center software enhances productivity by automating repetitive tasks, allowing agents to focus on complex customer issues. Features like call recording and real-time coaching support continuous improvement through immediate feedback and targeted training.

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Call Center Insurance Omni-Channel Software 52

CSM Magazine

SEPTEMBER 18, 2024

10 Common Call Center Challenges and How to Solve Them Low Customer Satisfaction Solution : Empower your agents with the right knowledge and required resources. We all know that well-trained agents can handle issues more effectively, leading to higher customer satisfaction. Train your team on cultural sensitivity.

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Call Center First Call Resolution How To Customer Satisfaction 52

Magellan Solutions

MAY 16, 2024

Deloitte believes using an outsourced call center is vital to delivering exceptional customer experiences. An outsourced call center can be your secret weapon for delivering exceptional customer experiences. Inbound calls are cheaper, and omnichannel support costs more. Skilled agents command higher rates.

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Call Center Average Handle Time ROI Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

Easy-to-use features : The Call Center Analytics platform was created with the end user in mind. The analysis reports require little training to comprehend. The dashboard view walks you through the analysis of graphs, logs, and reports that detail all of your calls.

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Call Center Analytics Contact Center How To 52

NobelBiz

FEBRUARY 13, 2024

Call Whispering Call whispering allows supervisors to coach agents during live calls by providing them with information or advice without the customer hearing, improving the quality of service in real-time. Call whispering is not just a feature; it’s a strategy for excellence.

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