NICE inContact

JANUARY 23, 2019

The contact center plays a critical role in supporting these efforts: approximately 55 Appriss agents handle more than 30,000 calls monthly, working 24 hours a day, seven days a week, 365 days a year. But with the company’s old internal call center solution, fluctuating call volumes weren’t being identified or managed.

Contact Center 137

Contact Center Technology Gamification Call Center Solutions 137

Vonage

JANUARY 20, 2016

These solutions also arm your agents with all of the information stored in your CRM, enabling them to quickly answer questions and solve problems. So what should you look for when selecting a CTI adapter and call center solution? Includes gamification features. Here are seven suggestions.

CRM 120

CRM Sales Gamification Call Center 120

TechSee

JUNE 25, 2019

Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

Talkdesk

JUNE 9, 2016

Call center gamification is real. Taking calls all day isn’t easy. We salute you, call center agent. Why not treat yourself to an advanced cloud-based call center solution ? The post 10 Things Only Call Center Agents Understand appeared first on Talkdesk. You’ve earned it.

Call Center 40

Call Center Gamification Call Center Solutions Software 40

Talkdesk

JULY 18, 2016

Will your business be making primarily outbound or inbound calls? One of the primary distinguishing factors between call center solutions is whether they are geared towards inbound or outbound calling. Most solutions allow for both functionalities, but tend to lean towards one or the other.

Call Center 40

Call Center Software Call Center Solutions Gamification 40

NobelBiz

MARCH 23, 2022

From speech analytics to quality assurance and quality management (QA/QM) and gamification, it all comes down to compatibility and the correct fit for the firm. 3 mistakes to avoid when choosing a contact center solution provider 1. Learn every about Managing CCaaS Expectations vs Reality.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52