Remove Call Center Solutions Remove Gamification Remove Omni-Channel
article thumbnail

AI Customer Service: Today’s Most Transformative Technologies

TechSee

Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification.

article thumbnail

How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

Many contact center personnel have heard of the omnichannel strategy and have a basic idea of what it entails in practice. Few, however, are those who, in the context of a contact center, have a clear understanding of how to monetize the omnichannel business model. You can then estimate the revenue they will generate.