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This has proven to be especially beneficial in the areas of field service, contact centers and self-service. . Field service. AR remote assistance has been proven to increase First Call Resolution by 20% and decrease the need for technician dispatched by 17%. SelfService.
AI can be highly effective in assisted service mode – to route customer inquiries, help agents interpret inputs, and assist the agent with decision support tools – or in self-service mode – where the customers interact exclusively with bots that are able to guide them to self-resolution – or even a hybrid of the two.
To gauge consumer sentiment about self-installation, a comprehensive survey was conducted to learn more about consumer experiences and preferences when installing new home electronic devices. 75% chose self-service as the preferred method of device installation.
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