Call Center Solutions Interaction Virtual Call Center 
ViiBE Blog
APRIL 28, 2021
The call center agent is at the core of any call center. Since they’re the most involved with customer interactions, their performance directly affects the customer experience. So how can you evaluate a call center agent’s performance?
ShepHyken
JANUARY 22, 2021
The supervisors can listen to the live calls, monitor the agents’ performance, provide on-call assistance to help the agents have qualified interactions. They can also snoop, barge, and whisper on a live call if required.
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ViiBE Blog
APRIL 26, 2021
Your training should focus on service recovery , which is the strategy of turning a customer service failure into a successful interaction. ViiBE’s knowledge management tool can easily find past customer interactions to use for training purposes. This reality underscores the need to invest in extensive training for your employees.
ViiBE Blog
AUGUST 2, 2021
Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. Share on whatsapp. Share on email. It can thus benefit you and your business in many different ways such as: 1.1.
Magellan Solutions
AUGUST 5, 2021
To manage this call volume , you need phone systems with advanced features like call transferring, group conferencing, voicemail support, and more. Interactive voice response (IVR) . Automated call distribution (ACD) . Customized call queues. Real-time dashboard that monitors ongoing calls. Feature(s).
NobelBiz
JUNE 1, 2021
A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. What exactly is a CCaaS solution?
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